Virtual Customer Care Associate

TurboTax; Grand Prairie (TX); Remote; Full time

Job summary

TurboTax is seeking enthusiastic individuals to become Customer Service Representatives, offering a flexible work-from-home schedule. No tax experience is necessary; strong communication skills and a willingness to learn are essential. Join a supportive team and earn competitive pay with extra bonuses for certification.

Benefits

$310 Certification bonus

$5.00 per hour Turbo Bonus Boost

Qualifications

• No specific accounting background required.
• Clear and empathetic articulation of solutions.

Responsibilities

• Assist TurboTax customers with questions on products and tax software.
• Provide support during live calls with Subject Matter Experts.

Skills

Strong communication skills

Customer needs understanding

Eagerness to learn

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide ongoing support for all your needs.
• Earn $18.50 per hour¹
• Receive a $5.00 per hour Turbo Bonus Boost from April 9th to 15th, with unlimited hours available. To qualify, work at least 8 hours on April 13th, 14th, and 15th²
• Earn a $310 bonus for participating in the certification process as a TurboTax Product Expert³
• The certification process lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• A minimum of 30 hours per week is required; additional hours are welcome
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist role

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following :

• No specific accounting background is necessary. We seek enthusiastic individuals eager to learn and assist customers with their questions.
• Strong communication skills are essential for helping customers with TurboTax products and software. Clear and empathetic articulation of solutions is key.
• The ability to understand customer needs, drive innovation, and deliver excellent service is important.