Customer Service Associate English Virtual Work From home 40 Hrs Seasonal

Amazon; Orlando (FL); Remote; USD 30,000 - 40,000; Full time

Job summary

Join Amazon's Customer Service team as a Customer Service Associate in a seasonal, full-time role that allows you to work from home. Engage with U.S. customers, utilize your bilingual skills, and receive expert training to provide exceptional service. We're looking for detail-oriented individuals who thrive in a dynamic environment and enjoy solving problems for our customers.

Benefits

Employee Assistance Program (EAP)

Expert training and ongoing opportunities

Complete equipment package

Internet Allowance

Qualifications

• Fluency in English and Spanish (both written and oral).
• Ability to work variable shifts including weekends.
• Quiet, distraction-free workspace.

Responsibilities

• Serve as first point of contact for bilingual customers.
• Address queries through phone, chat, and email.
• Prevent potential issues affecting customer experience.

Skills

Communication

Problem Solving

Bilingual (English/Spanish)

Customer Focus

Detail-Oriented

Education

High-speed Internet connection

Minimum age: 18 years old

Job description

Customer Service Associate English Virtual Work From home 40 Hrs Seasonal

Job ID: 250119457 | Amazon Operation Services Colombia S.A.S.

Work from home with Amazon Customer Service!

Role:Customer Service Associate
Job Type:Full time, seasonal contract
Location:Work from home inColombia
Monthly Pay Rate:$2.535.750 COP

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the expert training to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.


What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for U.S. based Bilingual (English/Spanish) customers by answering their requests through phone, chat and/or email – this includes everything from order, delivery, and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with internal and external customers and Amazon business partners. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.

What are your hours?
This role requires working variable hours to match when customers need us most. You will work day/late shifts and your work week is minimum 40 hours, for example: 5x8hrs In order to match our customer demand, we schedule based on a variety of different shift patterns operating within 24 hours Monday to Sunday. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Employee Assistance Program (EAP)
• Expert training and ongoing opportunities to learn more and develop your skills

DESCRIPTION

Work from home with Amazon Customer Service!

Role:Customer Service Associate
Job Type:Full time, seasonal contract
Location:Work from home inColombia
Monthly Pay Rate:$2.535.750 COP

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the expert training to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.


What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for U.S. based Bilingual (English/Spanish) customers by answering their requests through phone, chat and/or email – this includes everything from order, delivery, and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with internal and external customers and Amazon business partners. You will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.

What are your hours?
This role requires working variable hours to match when customers need us most. You will work day/late shifts and your work week is minimum 40 hours, for example: 5x8hrs In order to match our customer demand, we schedule based on a variety of different shift patterns operating within 24 hours Monday to Sunday. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Internet Allowance
• Employee Assistance Program (EAP)
• Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

BASIC QUALIFICATIONS

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in Colombia
• Strong communication skills in English and Spanish (both written and oral fluency) English level 85% or above.
• The availability to work varying shifts from Monday to Sunday within the operating hours of 06 am to 11 pm
• You'll need a quiet, distraction free work space within a dedicated office space with a desk and chair
• From a technical perspective, a minimum of High-Speed Internet (10 MGB download / 3MBG upload or better broadband connection speed using a hard-wire Ethernet internet connection (no WIFI).

BASIC QUALIFICATIONS

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in Colombia
• Strong communication skills in English and Spanish (both written and oral fluency) English level 85% or above.
• Proficient computer skills
• The availability to work varying shifts from Monday to Sunday within the operating hours of 06 am to 11 pm
• You'll need a quiet, distraction free work space within a dedicated office space with a desk and chair
• From a technical perspective, a minimum of High-Speed Internet (10 MGB download / 3MBG upload or better broadband connection speed using a hard-wire Ethernet internet connection (no WIFI).

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.