Remote Customer Service Associate | Amazon

High Aim Classes; Friendly (MD); Remote; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Virtual Customer Service Associate where your unique personality and problem-solving skills will shine! In this role, you will be the face of customer support, engaging with customers through various channels to resolve their queries and enhance their experience. With comprehensive training provided, you don't need prior experience to succeed. This position offers flexible shifts and a supportive environment that values your contributions. If you thrive in a fast-paced, friendly atmosphere and are eager to make a difference, this opportunity is perfect for you.

Benefits

Medical insurance

Pension plan

Lifestyle benefits

Retail discounts

Expert training

Ongoing skill development

Qualifications

• Minimum age of 18 years and right to work in the US.
• Strong English communication skills required.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Assist customers via phone, chat, and email with various issues.

Skills

Strong communication skills

Detail-oriented

Customer-focused

Ability to multi-task

Problem-solving

Education

High school diploma or equivalent

Tools

Customer service software

Communication tools (phone, chat, email)

Job description

Role: Virtual Customer Service Associate

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical insurance
• Pension plan
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Job Qualification

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in India
• Strong communication skills in English (both written and oral fluency)
• The availability to work varying shifts from Monday to Sunday within the operating hours
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
• You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
• From a technical perspective, a minimum broadband connection of 100MB download speed and 20MB upload speed using a hard-wire ethernet internet connection (no WIFI).

I hereby consent to the recording of your video and audio during interview stages and during the term of your employment at Amazon (as applicable) for the purposes of proctoring the assessment and validating your identity. You further agree that Amazon, Amazon’s authorized personnel or third parties authorized by Amazon may capture and store a screenshot of your face which will be used for the purpose of Amazon’s internal records purpose and continued identity verification. Further, you may also be required to show a government issued ID (except Aadhaar card) having your photo to Amazon, Amazon’s authorized personnel or third parties authorized by Amazon during your interview stages and on your first day of joining Amazon as an employee. You consent that a screenshot of the government ID may be captured by Amazon or Amazon’s authorized personnel, or third parties authorized by Amazon for Amazon’s internal records purpose and validation of your identity.

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