Virtual Customer Care Agent | Entry Level

Globe Life AIL - Lisa Russel; St. Louis (MO); Remote; USD 25,000 - 45,000; Full time

Benefits offered by this job

Remote work

Training & mentorship

Weekly pay

Flexible schedule

Advancement opportunities

Health insurance reimbursement

Incentive trips

Supportive culture

Job summary

Globe Life AIL - Lisa Russel is seeking a Virtual Customer Care Agent at entry level. This fully remote role offers comprehensive training, flexible scheduling, and weekly pay with performance bonuses.

You will assist clients with benefits and coverage information, schedule Zoom appointments, and build strong relationships in a supportive remote team. No prior insurance experience is required as training and licensing guidance are provided.

Qualifications

• No prior experience required.
• Excellent communication and people skills.
• Positive attitude and eagerness to learn.
• Self-motivated and dependable; able to work remotely.
• Basic computer and virtual communication skills.
• Willing to obtain Life & Health Insurance License.

Responsibilities

• Communicate with clients through phone and Zoom appointments.
• Provide professional support and benefits information.
• Build and maintain positive client relationships.
• Assist with scheduling appointments and client follow-up.
• Participate in ongoing training and development programs.
• Contribute to a supportive and collaborative remote team environment.

Skills

Communication skills

People skills

Remote work

Self-motivation

Independent work

Computer basics

Education

Life & Health Insurance License

Tools

Zoom

Job description

Virtual Customer Care Agent - Entry Level

Location: 100% Remote

Schedule: Flexible

Are you looking for a work-from-home opportunity with growth potential, flexibility, and full training provided? AO is seeking motivated individuals to join our remote customer service team—no prior industry experience required.

If you enjoy helping others, building relationships, and working in a supportive environment, this could be the perfect opportunity to start a rewarding long‑term career from home.

About the Role

As a Remote Customer Service Representative, you’ll connect with clients virtually, provide support and information regarding benefits and coverage options, and help deliver exceptional customer experiences.

This role combines customer service, communication, and relationship‑building in a fully remote environment with ongoing mentorship and professional development.

What We Offer

• 100% Remote Work-From-Home Flexibility
• Full Training & Mentorship Provided
• Weekly Pay plus performance-based bonuses
• Flexible Scheduling Options
• Leadership Development & Advancement Opportunities
• Health Insurance Reimbursement Program
• Incentive Trips, Recognition Programs & Performance Rewards
• Positive, team-oriented company culture

Key Responsibilities

• Communicate with clients through phone and Zoom appointments
• Provide professional support and benefits information
• Build and maintain positive client relationships
• Assist with scheduling appointments and client follow‑up
• Participate in ongoing training and development programs
• Contribute to a supportive and collaborative remote team environment

Qualifications

• No prior experience required
• Strong communication and people skills
• Positive attitude and willingness to learn
• Self‑motivated and dependable mindset
• Comfortable working independently in a remote setting
• Basic computer and virtual communication skills

Why Join AO?

At AO, we believe in developing people from within. Many of our leaders started in entry-level customer service roles and advanced through mentorship, training, and performance.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high‑speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre‑licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.