Virtual Client Information Officer (vCIO)

Charles IT; Middletown (CT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

PTO

401K

Bonuses

Free dry cleaning

Break room fully stocked

Friday team lunches

Paid training

Team-building outings quarterly

Professional development

Job summary

Charles IT seeks a highly qualified Virtual Client Information Officer (vCIO) to join our team in guiding client technology with business objectives. This strategic role serves as the primary liaison for assigned clients, addressing technical escalations and business goals.

The ideal candidate will be client-focused, exceptionally organized, and detail-oriented, with 5+ years in IT consulting or related leadership roles.

Qualifications

• 5+ years in IT consulting or technical leadership.
• Experience in MSP space preferred.
• Industry certifications are a plus.

Responsibilities

• Act as a strategic advisor, aligning client technology with business goals.
• Deliver executive-level insights and communicate effectively with both technical and non-technical stakeholders.
• Ensure client environments are secure, scalable, and optimized for performance and growth.
• Develop IT roadmaps, lead business reviews, manage budgets, and uphold compliance standards.
• Build and maintain strong client relationships, serving as the primary point of contact and escalation.
• Mentor internal team members and foster collaboration across departments.
• Identify gaps and partner with technical teams to scope and prioritize initiatives.
• Ensure alignment with industry best practices and regulatory requirements.
• Other duties as assigned

Skills

Strategic IT planning

Executive communication

Client relationship management

Mentoring

Budget management

C-suite engagement

Tools

ConnectWise

Cisco

Meraki

Datto

VMware

Office 365

Mac OS

Job description

Exceptional Service, Endless Improvement, PassionatePeople, andHonest and Forthright.Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive

We are seeking a highly qualified Virtual ClientInformationOfficer (vCIO) to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.

Responsibilities

• Act as a strategic advisor, aligning client technology with business goals.
• Deliver executive-level insights and communicate effectively with both technical and non-technical stakeholders.
• Ensure client environments are secure, scalable, and optimized for performance and growth.
• Develop ITroadmaps, lead business reviews, manage budgets, and uphold compliance standards.
• Build andmaintainstrong client relationships, serving as the primary point of contact and escalation.
• Mentor internal team members and foster collaboration across departments.
• Identifygaps and partner with technical teams to scope and prioritize initiatives.
• Ensure alignment with industry best practices and regulatory requirements.
• Other duties as assigned
• 5+ years of experience in IT consulting, account management, or technical leadership, ideally within the MSP space.
• Proven success in strategic IT planning, budgeting, and engaging with C-suite stakeholders.
• Strong business acumen with the ability to align technology and business strategy.
• Industry certifications (e.g., MCSA, VCP, CCNA) are a plus.
• Proficiencywith ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support preferred.
• Excellent multitasking, prioritization, and follow-through in a fast-paced, collaborative environment.
• Highly organized, detail-oriented, and self-motivated with minimal supervision.
• Expected schedule of approximately 47 hours per week, including occasional evening client dinners and events.
• Must be able to pass a background check and hold a valid U.S. driver’s license.

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.