IT Client Development Manager

Charles IT; City of Middletown (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401K

Paid holidays

Team lunches

Job summary

Charles IT is searching for a Client Development Manager to lead the vCIO function and enhance strategic advisory across clients. This role involves developing high-performing vCIOs who serve as trusted advisors, ensuring proactive technology guidance and measurable business outcomes.

Applicants should have strong IT strategy skills, experience in managing client relationships, and the ability to coach technical advisors. Charles IT offers a competitive benefits program, including medical, dental, PTO, and more.

Qualifications

• Prior experience as a vCIO, Technical Account Manager, or senior IT leadership role.
• Strong understanding of managed services environments.
• Proven ability to coach and develop client-facing advisors.

Responsibilities

• Lead, coach, and develop the vCIO team through meetings and mentorship.
• Establish standards for technology roadmaps and QBRs.
• Monitor client health, including MRR retention and NRR growth.

Skills

Coaching and development

Technical account management

Communication skills

IT strategy planning

Job description

Exceptional Service, Endless Improvement, PassionatePeople, andHonest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to continued growth, we are seeking a Client Development Manager to lead ourvCIOfunction and elevate the strategic advisory experience across our client base. This roleis responsible fordeveloping high-performingvCIOswhooperateas trusted advisors, ensuring clients receive proactive technology guidance, clear roadmaps, and measurable business outcomes.

Responsibilities

• Lead, coach, and develop the vCIO team through weekly team meetings, 1:1s, and ongoing mentorship
• Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client communication
• Review QBRs and roadmaps to ensure strategic quality, clarity, and alignment to client business goals
• Drive consistency in advisory delivery across all service pods
• Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and execution
• Identifyand resolve gaps between advisory and service delivery
• Monitor client health, including MRR retention, NRR growth, and at-risk accounts
• CoachvCIOson recovery strategies for at-risk clients
• Ensure proactive lifecycle planning drives strong project pipelines and client maturity
• Improve QBR templates, documentation standards, and advisory processes over time
• Audit CRM/PSA hygiene (ConnectWise Manage) for roadmaps, notes, and planning accuracy
• Participate in pod alignment discussions to resolve breakdowns and improve collaboration
• Identifytraining opportunities to strengthen business acumen, budgeting, and consultative skills
• Report on advisory performance, retention trends, and client experience metrics to leadership

Qualifications

• Prior experience as avCIO, Technical Account Manager, or senior IT leadership role
• Strong understanding of managed services environments and service pod structures
• Proven ability to coach and develop client-facing advisors
• Deep experience with technology lifecycle planning, budgeting, and roadmap development
• Ability to translate business goals into clear, actionable IT strategy
• Strong communication, presentation, and executive-level conversation skills
• Experience driving client retention andidentifyinggrowth opportunities through strategic planning
• Highly organized with strong attention to detail in documentation and process consistency

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team‑building outings every quarter, professional development and so much more!

Our Commitment to Inclusion

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.Additionalduties may berequired.