Virtual Client Information Officer (vCIO)

Charles IT; City of Middletown (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Holidays

PTO

Bonuses

Free dry cleaning

Paid training

Team-building outings

Job summary

Charles IT in the City of Middletown, NY is seeking a qualified Virtual Client Information Officer (vCIO) to serve as a strategic advisor for assigned clients. This role focuses on aligning client technology with business goals and requires exceptional organizational skills.

The successful candidate will have 5+ years of experience in IT consulting, strong business acumen, and proficiency with various technologies. Charles IT offers a competitive benefits program, including medical, dental, PTO, and professional development opportunities.

Qualifications

• 5+ years of experience in IT consulting, account management, or technical leadership.
• Proven success in strategic IT planning and budgeting.
• Strong organization and detail orientation.

Responsibilities

• Act as a strategic advisor, aligning client technology with business goals.
• Deliver executive-level insights to stakeholders.
• Ensure compliance with industry standards.

Skills

IT consulting

Account management

Technical leadership

C-suite engagement

Multitasking

Detail-oriented

Business acumen

Tools

ConnectWise

Cisco

Meraki

Datto

VMware

Office 365

Mac OS

Job description

Exceptional Service, Endless Improvement, PassionatePeople, andHonest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive

We are seeking a highly qualified Virtual Client Information Officer (vCIO) to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.

Responsibilities

• Act as a strategic advisor, aligning client technology with business goals.
• Deliver executive-level insights and communicate effectively with both technical and non-technical stakeholders.
• Ensure client environments are secure, scalable, and optimized for performance and growth.
• Develop IT roadmaps, lead business reviews, manage budgets, and uphold compliance standards.
• Build and maintain strong client relationships, serving as the primary point of contact and escalation.
• Mentor internal team members and foster collaboration across departments.
• Identify gaps and partner with technical teams to scope and prioritize initiatives.
• Ensure alignment with industry best practices and regulatory requirements.
• 5+ years of experience in IT consulting, account management, or technical leadership, ideally within the MSP space.
• Proven success in strategic IT planning, budgeting, and engaging with C‑suite stakeholders.
• Strong business acumen with the ability to align technology with business strategy.
• Industry certifications (e.g., MCSA, VCP, CCNA) are a plus.
• Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support preferred.
• Excellent multitasking, prioritization, and follow-through in a fast‑paced, collaborative environment.
• Highly organized, detail‑oriented, and self‑motivated with minimal supervision.
• Must be able to pass a background check and hold a valid U.S. driver’s license.

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team‑building outings every quarter, professional development and so much more!

Our Commitment to Inclusion

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.