Technical Account Manager

Charles IT; Chesapeake, Northern (VA, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid holidays

PTO (paid time off)

401(k) plan

Performance-based bonuses

Training and professional development

Team-building events

Job summary

Charles IT is seeking a Technical Account Manager in Chesapeake, VA to act as the primary liaison for assigned clients, managing technical escalations and aligning with business goals. The role requires client focus, collaboration, strong organization, and meticulous attention to detail.

The candidate will lead a technical team, ensure delivery of projects, and maintain client documentation while leveraging ConnectWise, VPNs, and Microsoft 365 to support client environments.

Qualifications

• 4+ Years of experience in the IT field.
• Excellent oral and written communication skills.
• Technical certifications in Microsoft, Cisco, Virtualization, and Project Management are a plus.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is a plus.
• Self-starter capable of working independently with minimal supervision.
• Highly organized with sharp attention to detail.

Responsibilities

• Build and maintain strong, long-term relationships with technical clients as the primary contact for Charles IT.
• Serve as the lead point of contact for your client base and internal/external escalation.
• Analyze clients’ needs and develop a road map to bring clients to best practices.
• Mentor and lead the technical team; cross-train team members on client infrastructure.
• Ensure accuracy of technical solutions proposed by your team.
• Ensure timely and successful delivery of projects according to clients' business needs.
• Communicate progress through recurring client meetings and maintain documentation.
• Other duties as assigned.

Skills

Client relationships

Oral & written communication

Self-starter

Detail-oriented

Independent work

Project coordination

Education

Associate degree or related field

Tools

ConnectWise

Cisco

Meraki

Datto

VMware

Office 365

Mac OS support

Job description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive

We're seeking a highly qualified Technical Account Managerto join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.

Responsibilities

• Build andmaintainstrong, long-term relationships with technical clients, serving as their primary point of contact for Charles IT.
• Serve as the lead point of contact and as an internal and external escalation point for your client base
• Analyze clients’ needs and develop a road map to bring clients to best practices
• Serve as a mentor and leader of your technical team; Cross-train your technical team members on client infrastructure
• Ensure accuracy of technical solutions proposed by your team
• Ensure the timely and successful delivery of projects according to clients' business needs and objectives
• Clearly communicate the progress of initiatives through recurring client meetings
• Maintain customer documentation
• Other duties as assigned

• Associate degree or equivalent in a related field.
• 4+ Years of experience in the IT field required
• Exceptional oral and written communication skills.
• Technical certifications in Microsoft, Cisco, Virtualization, and Project Management are a plus.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support is a plus.
• Enthusiastic and committed to the challenges of a growing company and client base.
• Strong follow-through and ability to see tasks to completion.
• Self-startercapableof working independently with minimal supervision.
• Highly organized with sharp attention to detail.
• Current, valid U.S. driver’s licenserequired.

Charles IT offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid holidays, PTO, 401(k), and performance-based bonuses. Team members also enjoy ongoing training, professional development, quarterly team-building events, and a collaborative workplace culture.

Commitment to Inclusion:

Charles IT is an equal opportunity employer committed to fostering an inclusive and respectful work environment. We welcome diverse backgrounds and perspectives and do not discriminate based on any protected characteristic.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.