IT Client Development Manager

Charles IT; Middletown (CT); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

PTO

401K

Bonus

Free dry cleaning

Team lunches

Professional development

Team-building outings

Job summary

Charles IT is hiring a Client Development Manager to lead the vCIO function and elevate advisory services for our client base.

You will develop high-performing vCIOs who act as trusted advisors, delivering proactive technology guidance, clear roadmaps, and measurable business outcomes.

Qualifications

• Experience leading CIO advisory and managed services teams.
• Strong executive-level communication and presentation skills.
• Proven ability to drive client retention and growth opportunities.
• Experience developing technology roadmaps and lifecycle planning.
• Ability to translate business goals into actionable IT strategy.

Responsibilities

• Lead, coach, and develop the vCIO team through weekly meetings, 1:1s, and mentorship.
• Establish standards for QBRs, roadmaps, budgeting alignment, and client communications.
• Review QBRs and roadmaps to ensure strategic quality and alignment with client goals.
• Drive consistency in advisory delivery across service pods.
• Partner with Service Managers to align strategy and execution.
• Identify and resolve gaps between advisory and service delivery.
• Monitor client health metrics including MRR/NRR and at-risk accounts.
• Coach vCIOs on recovery strategies for at-risk clients.
• Ensure proactive lifecycle planning drives strong project pipelines.
• Improve QBR templates and advisory processes over time.
• Audit CRM/PSA hygiene for roadmaps and planning accuracy.
• Participate in pod alignment discussions to resolve breakdowns.
• Identify training opportunities to strengthen business acumen and budgeting.
• Report advisory performance and client experience metrics to leadership.
• Other duties as assigned.

Skills

Executive leadership

Strategic planning

Client advisory

Cloud/IT strategy

Managed services

Education

Bachelor's degree in IT, business, or related field

Tools

ConnectWise Manage

CRM systems

Job description

Exceptional Service, Endless Improvement, PassionatePeople, andHonest and Forthright.Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to continued growth, we are seeking aClient Development Managerto lead ourvCIOfunction and elevate the strategic advisory experience across our client base. This roleis responsible fordeveloping high-performingvCIOswhooperateas trusted advisors, ensuring clients receive proactive technology guidance, clear roadmaps, and measurable business outcomes.

Responsibilities

• Lead, coach, and develop thevCIOteam through weekly team meetings, 1:1s, and ongoing mentorship

• Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client communication

• Review QBRs and roadmaps to ensure strategic quality, clarity, and alignment to client business goals

• Drive consistency in advisory delivery across all service pods

• Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and execution

• Identifyand resolve gaps between advisory and service delivery

• Monitor client health, including MRR retention, NRR growth, and at-risk accounts

• CoachvCIOson recovery strategies for at-risk clients

• Ensure proactive lifecycle planning drives strong project pipelines and client maturity

• Improve QBR templates, documentation standards, and advisory processes over time

• Audit CRM/PSA hygiene (ConnectWise Manage) for roadmaps, notes, and planning accuracy

• Participate in pod alignment discussions to resolve breakdowns and improve collaboration

• Identifytraining opportunities to strengthen business acumen, budgeting, and consultative skills

• Report on advisory performance, retention trends, and client experience metrics to leadership
• Other duties as assigned

• Prior experience as avCIO, Technical Account Manager, or senior IT leadership role

• Strong understanding of managed services environments and service pod structures

• Proven ability to coach and develop client-facing advisors

• Deep experience with technology lifecycle planning, budgeting, and roadmap development

• Ability to translate business goals into clear, actionable IT strategy

• Strong communication, presentation, and executive-level conversation skills

• Experience driving client retention andidentifyinggrowth opportunities through strategic planning

• Highly organized with strong attention to detail in documentation and process consistency

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

Our Commitment to Inclusion:

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position.Additionalduties may berequired.