Virtual Client CIO | Strategic IT Advisor

Charles IT; Middletown (CT); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Performance-based incentives

Employee discounts and savings

PTO and paid holidays

Work-from-home bank

Fridays team lunches

Dog-friendly office

Job summary

Charles IT is seeking a highly qualified Virtual Client Information Officer (vCIO) to serve as the primary liaison for assigned clients, aligning technology with business goals and delivering executive-level insights. This strategic role focuses on secure, scalable IT environments, roadmap development, budget management, and strong client relationships.

The ideal candidate will be highly organized, collaborative, and able to work with C-suite stakeholders, with 5+ years in IT consulting or MSP

Qualifications

• 5+ years of experience in IT consulting, account management, or technical leadership, ideally within the MSP space.
• Proven success in strategic IT planning, budgeting, and engaging with C-suite stakeholders.
• Strong business acumen with the ability to align technology with business strategy.
• Industry certifications (e.g., MCSA, VCP, CCNA) are a plus.
• Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support preferred.
• Excellent multitasking, prioritization, and follow-through in a fast-paced, collaborative environment.
• Highly organized, detail-oriented, and self-motivated with minimal supervision.
• Expected schedule of approximately 47 hours per week, including occasional evening client dinners and events
• Must be able to pass a background check and hold a valid U.S. driver's license.

Responsibilities

• Act as a strategic advisor, aligning client technology with business goals.
• Deliver executive-level insights and communicate effectively with both technical and non-technical stakeholders.
• Ensure client environments are secure, scalable, and optimized for performance and growth.
• Develop IT roadmaps, lead business reviews, manage budgets, and uphold compliance standards.
• Build and maintain strong client relationships, serving as the primary point of contact and escalation.
• Mentor internal team members and foster collaboration across departments.
• Identify gaps and partner with technical teams to scope and prioritize initiatives.
• Ensure alignment with industry best practices and regulatory requirements.
• Other duties as assigned

Skills

Strategic IT planning

C-suite stakeholder engagement

IT consulting

Budgeting

Team mentorship

Regulatory compliance

Excellent multitasking

Client relationship management

Background in MSP space

Tools

ConnectWise

Cisco

Meraki

Datto

VMware

Office 365

Mac OS support

Job description

Charles IT is seeking a highly qualified Virtual Client Information Officer (vCIO) to serve as the primary liaison for assigned clients, aligning technology with business goals and delivering executive-level insights. This strategic role focuses on secure, scalable IT environments, roadmap development, budget management, and strong client relationships.

The ideal candidate will be highly organized, collaborative, and able to work with C-suite stakeholders, with 5+ years in IT consulting or MSP