Virtual Care Patient Service Representative

St. Mary's Medical Center - Huntington, WV; Huntington (WV); Hybrid; USD 29,000 - 42,000; Full time

Job summary

Marshall Health Network is seeking a Hybrid Virtual Care Patient Service Representative to support telehealth and virtual care services. You will be the first point of contact for patients, handling registration, scheduling, and basic tech support for virtual visits.

The role involves coordinating between patients, providers, and facilities, collecting co-pays, and maintaining electronic medical records. A friendly, tech-savvy team member is welcomed to join our fast-paced healthcare environment.

Qualifications

• Experience in patient-facing roles or call centers.
• Familiar with registration, scheduling, and insurance basics.
• Comfortable with telehealth platforms and basic tech support.

Responsibilities

• Answer calls for virtual care and telehealth services.
• Register patients and verify demographic and insurance information.
• Schedule telehealth appointments and assist patients with connecting to virtual visits.
• Provide basic technical support to patients and providers before and during telehealth appointments.
• Coordinate communication between patients, providers, and referring facilities.
• Collect co-pays and accurately enter charges and payments.
• Complete documentation and maintain accurate electronic medical records.
• Process referrals and send appropriate records to consulting providers.
• Answer incoming calls, direct inquiries, and relay messages appropriately.
• Maintain tracking logs and assist with reporting and billing activities.
• Perform other administrative and customer service duties as assigned.

Skills

Customer service

Phone support

Registration

Scheduling

EMR basics

Tools

EMR software

Job description

Virtual Care Patient Service Representative (Hybrid)

Marshall Health Network

Work Arrangement: Hybrid (combination of in-office and remote work based on departmental needs)

Marshall Health Network is seeking a Virtual Care Patient Service Representative to support our growing telehealth and virtual care services. This hybrid position combines in-office and remote work based on departmental needs and scheduling.

In this role, you'll serve as the first point of contact for patients seeking virtual care. You'll assist with registration, scheduling, telehealth appointment support, and coordination between patients, providers, and healthcare facilities. If you enjoy helping others, are comfortable with technology, and thrive in a fast-paced healthcare environment, we'd love to hear from you.

Responsibilities Include

• Answer calls for virtual care and telehealth services.
• Register patients and verify demographic and insurance information.
• Schedule telehealth appointments and assist patients with connecting to virtual visits.
• Provide basic technical support to patients and providers before and during telehealth appointments.
• Coordinate communication between patients, providers, and referring facilities.
• Collect co-pays and accurately enter charges and payments.
• Complete documentation and maintain accurate electronic medical records.
• Process referrals and send appropriate records to consulting providers.
• Answer incoming calls, direct inquiries, and relay messages appropriately.
• Maintain tracking logs and assist with reporting and billing activities.
• Perform other administrative and customer service duties as assigned.