Virtual Care Patient Service Representative

Marshall Health Network, Inc.; Huntington, Northern (VA, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Marshall Health Network seeks a Virtual Care Patient Service Representative to support telehealth and virtual care services. This hybrid role combines in-office and remote work based on departmental needs and scheduling.

You will serve as the first point of contact for patients, assist with registration and scheduling, verify insurance, and provide basic technical support for telehealth visits. The position emphasizes patient service, accuracy, and teamwork.

Qualifications

• High school diploma or equivalent.
• Strong computer and keyboarding skills.
• Excellent communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.

Responsibilities

• Answer calls for virtual care and telehealth services.
• Register patients and verify demographic and insurance information.
• Schedule telehealth appointments and assist patients with connecting to virtual visits.
• Provide basic technical support to patients and providers before and during telehealth appointments.
• Coordinate communication between patients, providers, and referring facilities.
• Collect co-pays and accurately enter charges and payments.
• Complete documentation and maintain accurate electronic medical records.
• Process referrals and send appropriate records to consulting providers.
• Answer incoming calls, direct inquiries, and relay messages appropriately.
• Maintain tracking logs and assist with reporting and billing activities.
• Perform other administrative and customer service duties as assigned.

Skills

Organized and detail-oriented

Comfortable learning and using tech

Calm under pressure

Excellent patient/customer service

Independent and team player

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Virtual Care Patient Service Representative

#15677

Job Description

Virtual Care Patient Service Representative (Hybrid)

Marshall Health Network

Work Arrangement: Hybrid (combination of in-office and remote work based on departmental needs)

Marshall Health Network is seeking a Virtual Care Patient Service Representative to support our growing telehealth and virtual care services. This hybrid position combines in-office and remote work based on departmental needs and scheduling.

In this role, you'll serve as the first point of contact for patients seeking virtual care. You'll assist with registration, scheduling, telehealth appointment support, and coordination between patients, providers, and healthcare facilities. If you enjoy helping others, are comfortable with technology, and thrive in a fast-paced healthcare environment, we'd love to hear from you.

Responsibilities include:

• Answer calls for virtual care and telehealth services.
• Register patients and verify demographic and insurance information.
• Schedule telehealth appointments and assist patients with connecting to virtual visits.
• Provide basic technical support to patients and providers before and during telehealth appointments.
• Coordinate communication between patients, providers, and referring facilities.
• Collect co-pays and accurately enter charges and payments.
• Complete documentation and maintain accurate electronic medical records.
• Process referrals and send appropriate records to consulting providers.
• Answer incoming calls, direct inquiries, and relay messages appropriately.
• Maintain tracking logs and assist with reporting and billing activities.
• Perform other administrative and customer service duties as assigned.

Requirements

Required

• High school diploma or equivalent.
• Strong computer and keyboarding skills.
• Excellent communication and customer service skills.
• Ability to multitask while maintaining accuracy and attention to detail.

Preferred

• Experience working in a medical office, hospital, or healthcare setting.
• Knowledge of medical terminology.
• Experience with electronic medical records (EMR) systems, patient registration, or scheduling.

Skills:

• Organized and detail-oriented.
• Comfortable learning and using technology.
• Able to remain calm and professional in a busy environment.
• Committed to providing excellent service to patients and healthcare providers.
• Able to work both independently and as part of a team.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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