Virtual Care Experience Coordinator

Moffitt Cancer Center; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Moffitt Cancer Center seeks a Virtual Care Flow Coordinator to ensure a welcoming environment for virtual patients and a seamless flow before, during, and after visits. The role collaborates with clinical staff and support services to optimize patient access and experience.

Responsibilities include guiding patients, troubleshooting issues, and driving continuous improvement in virtual care operations across facilities. Strong communication and problem-solving skills are essential.

Qualifications

• High School Diploma or GED required.
• At least 3 years of experience in healthcare or related field providing customer service or patient care support.
• Associate's degree with 1 year of relevant experience may be considered in lieu of 3 years.

Responsibilities

• Provide patient flow information and coordination for virtual care patients, families and caregivers.
• Coordinate virtual visit flow, schedule, registration, and related tasks with strong customer service.
• Assess and resolve technical issues to ensure smooth navigation of virtual care services.

Skills

Customer service

Healthcare administration

Technical support

Digital literacy

Communication

Education

High School Diploma/GED

Associate's degree

Tools

Cerner Scheduling

Job description

Moffitt Cancer Center seeks a Virtual Care Flow Coordinator to ensure a welcoming environment for virtual patients and a seamless flow before, during, and after visits. The role collaborates with clinical staff and support services to optimize patient access and experience.

Responsibilities include guiding patients, troubleshooting issues, and driving continuous improvement in virtual care operations across facilities. Strong communication and problem-solving skills are essential.