Ambulatory Patient Experience & Flow Coordinator

Moffitt; Tampa (FL); Hybrid; USD 23,000 - 34,000; Full time

Job summary

Moffitt is seeking an Ambulatory Patient Support Coordinator in Tampa to create a welcoming environment for patients and visitors across hospital campuses. The role focuses on providing accurate information, guiding patients, and ensuring smooth flow throughout lobby areas.

The position requires initiative, excellent communication, and the ability to work with nursing and support staff to enhance patient experience.

Qualifications

• Excellent verbal, written, and listening skills.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Access, and web navigation.
• Strong business acumen.
• Demonstrated ability to solve problems effectively.
• Proven skills in promoting customer satisfaction.

Responsibilities

• Create a welcoming and supportive environment for patients and visitors across hospital campuses.
• Guide patients and ensure smooth patient flow in lobbies and facilities.
• Assist with patient mobility needs and lift/transfer requests following safety protocols.
• Support staff with patient movement and collaborate with nursing and support services.
• Foster a patient-centered environment and participate in patient experience initiatives.

Skills

Verbal communication

Written communication

Listening skills

Customer focus

Problem solving

Interpersonal skills

Time management

Education

High School Diploma/GED

Associate's Degree (preferred)

Tools

Microsoft Office

Job description

Moffitt is seeking an Ambulatory Patient Support Coordinator in Tampa to create a welcoming environment for patients and visitors across hospital campuses. The role focuses on providing accurate information, guiding patients, and ensuring smooth flow throughout lobby areas.

The position requires initiative, excellent communication, and the ability to work with nursing and support staff to enhance patient experience.