Virtual Care Advocate, Tier 1 Support

Included Health, Inc.; United States; Remote; USD 36,000 - 52,000; Full time

Job summary

Included Health is seeking a knowledgeable Member Support Specialist to serve as the first point of contact for members via phone and messaging. You will handle routine virtual-care issues within Tier 1 and escalate complex cases as needed.

You will document interactions clearly, protect member confidentiality, and work with the team to improve service quality. Candidates should have 2+ years in customer service or healthcare operations and strong communication skills.

Qualifications

• 2+ years in customer service, member support, or healthcare operations.
• Strong communication, problem-solving, and attention to detail.
• Proficiency with web-based systems and CRM software.

Responsibilities

• Serve as first-contact support for members across phone and messaging.
• Resolve routine virtual-care issues within Tier 1 scope and escalate when needed.
• Document interactions clearly and maintain member confidentiality.

Skills

Communication

Problem solving

CRM software

Tools

Web-based systems

Job description

Included Health is seeking a knowledgeable Member Support Specialist to serve as the first point of contact for members via phone and messaging. You will handle routine virtual-care issues within Tier 1 and escalate complex cases as needed.

You will document interactions clearly, protect member confidentiality, and work with the team to improve service quality. Candidates should have 2+ years in customer service or healthcare operations and strong communication skills.