Member Care Specialist: Quick, First-Call Resolution

Vitality Group Inc.; Atlanta (GA); On-site; USD 45,461,000 - 49,594,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with company match

Company paid Life Insurance (Basic,Vol

Job summary

Vitality Group Inc. is seeking a Customer Care Specialist to deliver excellent support by quickly processing and directing submissions over the phone and in writing. You will handle inbound member calls, resolve inquiries on first contact where possible, and escalate issues to the appropriate departments with clarity.

The role emphasizes strong communication, organization, and a customer-first mindset. You\'ll help educate members about the Vitality program and navigate the website, while

Qualifications

• Excellent verbal and written communication required.
• Ability to manage multiple priorities and deadlines.
• Strong customer service orientation.

Responsibilities

• Handle inbound member calls and provide phone support.
• Resolve inquiries on first call when possible.
• Escalate and route requests to appropriate departments.
• Educate customers about the Vitality program and website navigation.
• Capture and track submitted events.
• Suggest improvements to processes and report on results.
• Maintain professional communication with internal and external audiences.
• Load and document system tickets for IT issues.

Skills

Communication skills

Organization skills

Multitasking

Customer focus

Education

Bachelor's degree

High School Diploma

Job description

Vitality Group Inc. is seeking a Customer Care Specialist to deliver excellent support by quickly processing and directing submissions over the phone and in writing. You will handle inbound member calls, resolve inquiries on first contact where possible, and escalate issues to the appropriate departments with clarity.

The role emphasizes strong communication, organization, and a customer-first mindset. You\'ll help educate members about the Vitality program and navigate the website, while