Telehealth Support Specialist I

MedStar Health; Columbia (MD); On-site; USD 26,000 - 45,000; Part time

Job summary

MedStar Health is seeking a part-time Telehealth Operations and Support Center associate to serve as the first point of contact for telehealth users. You will provide tier 1 technical support to patients and staff, assist with setup and troubleshooting, and guide users through care options in a fast-paced virtual environment.

You will handle scheduling, on-call changes, and documentation while maintaining patient-centered communication with empathy and accuracy.

Qualifications

• Associate's degree required; one year of equivalent education may substitute for work experience.
• 2 years in a high-volume customer service environment, preferably healthcare.
• 1 year of telephonic customer service or patient interaction experience.

Responsibilities

• Answer incoming calls promptly to assess callers' needs for telehealth support.
• Assist with setup, maintenance, troubleshooting and QA of telehealth platforms.
• Manage on-demand telehealth platforms to optimize patient and provider experience.
• Provide patient navigation and scheduling assistance as directed by providers.
• Follow procedures to resolve issues or reconnect to clinical care when needed.
• Support provider scheduling changes and on-call activation in coordination with staff.
• Contribute to training and documentation to improve end-user support.

Skills

Typing 40 WPM

Customer service

Phone communication

Empathy

Multitasking

Attention to detail

Problem solving

Education

Associate's degree

Tools

Microsoft Word

Microsoft Excel

Job description

MedStar Health is seeking a part-time Telehealth Operations and Support Center associate to serve as the first point of contact for telehealth users. You will provide tier 1 technical support to patients and staff, assist with setup and troubleshooting, and guide users through care options in a fast-paced virtual environment.

You will handle scheduling, on-call changes, and documentation while maintaining patient-centered communication with empathy and accuracy.