Virtual Banking Support Specialist

BankWest; Pierre (SD); Hybrid; USD 40,000 - 50,000; Full time

Job summary

BankWest in Pierre, South Dakota is looking for a customer service representative to provide exceptional customer service via online and telephone channels. The role requires responding to customer inquiries, processing transactions, and supporting customer account management.

A high school diploma and 2 years of experience in banking are required. The ability to work flexible hours is essential as this role involves non-traditional banking hours.

Qualifications

• 2 years’ experience in a related field.
• Experience in banking required.

Responsibilities

• Provide exceptional customer service via all communication channels.
• Process teller transactions efficiently.
• Support customer requests for account management.
• Maintain flexible work schedule for customer service.

Skills

Strong interpersonal skills

Ability to work independently or as part of a team

Knowledge of banking terminology and procedures

Ability to learn regulatory requirements

Ability to manage multiple responsibilities

Education

High school diploma or equivalent

Job description

BankWest in Pierre, South Dakota is looking for a customer service representative to provide exceptional customer service via online and telephone channels. The role requires responding to customer inquiries, processing transactions, and supporting customer account management.

A high school diploma and 2 years of experience in banking are required. The ability to work flexible hours is essential as this role involves non-traditional banking hours.