Virtual Banking Support Specialist

Starion Bank; Mandan (ND); On-site; USD 38,000 - 58,000; Full time

Job summary

Starion Bank is seeking a Virtual Banking Call Center Representative in Mandan, ND. The role focuses on assisting customers with online accounts and consumer loans, while promoting digital banking options across online, mobile, social, phone, and email channels.

The ideal candidate has 1+ years in customer service or a call center environment, is comfortable with varied hours, and maintains a customer-first mindset. Bilingual English/Spanish is a plus, but not required.

Qualifications

• One or more years of customer service experience.
• Experience in a call center or customer service setting.
• General understanding of standard bank transactions and products.

Responsibilities

• Process and manage online accounts and consumer loans.
• Deliver advanced digital and online offerings (online, mobile, social, phone, email chat at more).
• Enhance the customer experience while providing solutions to customers.
• Provide customers with convenient ways to manage their accounts and provide solutions that meet their financial needs.
• Serve all Starion Bank locations throughout North Dakota and Wisconsin.
• Respond to routine and complex customer inquiries regarding consumer products and services.
• Quickly answer customer inquiries in a friendly and courteous manner.
• Deliver exceptional service.
• Provide first call resolution while following procedures that meet compliance guidelines.
• Identify and offer customers the products and services they need and want to succeed financially.
• Complete weekly tasks as assigned.

Skills

Customer service

Call center experience

Bilingual English/Spanish

Job description

Starion Bank is seeking a Virtual Banking Call Center Representative in Mandan, ND. The role focuses on assisting customers with online accounts and consumer loans, while promoting digital banking options across online, mobile, social, phone, and email channels.

The ideal candidate has 1+ years in customer service or a call center environment, is comfortable with varied hours, and maintains a customer-first mindset. Bilingual English/Spanish is a plus, but not required.