eBanker - Pierre, Mitchell or Gregory BankWest Location

BankWest - South Dakota; Pierre (SD); On-site; USD 30,000 - 45,000; Full time

Job summary

BankWest - South Dakota is hiring for a customer service position. The role involves providing exceptional customer support via online, telephone, and virtual channels. Candidates must have at least two years of experience in a related field and a high school diploma or equivalent.

Responsibilities include processing transactions, supporting account changes, and developing expertise in products. A flexible work schedule including evenings and weekends is necessary to meet customer needs.

Qualifications

• 2 years' experience in a related field.
• Experience in banking.
• Strong ability to communicate effectively with customers.

Responsibilities

• Provide customer service through various communication channels.
• Process teller transactions accurately using the virtual teller.
• Support customer requests for account services and maintenance.

Skills

Customer service skills

Interpersonal skills

Ability to handle multiple responsibilities

Education

High school diploma or equivalent

Job description

Scope Of Job

Provide exceptional customer service via all online, electronic, virtual teller, and telephone communication channels in accordance with all BankWest philosophies and policies. Process internal and external customer transaction requests efficiently, accurately, and timely. Perform all related responsibilities consistent with standardized procedures and compliance requirements.

Primary Duties

• Respond accurately, friendly, and enthusiastically to incoming customer service inquiries and requests through all communication channels.
• Process teller transactions efficiently and accurately through the virtual teller; balance daily.
• Perform and document requested customer maintenance; provide service support including account changes, balance inquiries, funds transfer, wire transfer, and online banking support.
• Develop expertise for all deposit products and services to handle incoming customer contacts and requests via telephone, online, chat, and virtual teller.
• Support and service customer requests to open and/or close all personal deposit accounts as submitted by telephone, online, and virtual teller.
• Maintain a flexible work schedule to serve customers during non-traditional banking hours, including evenings, weekends, and holidays.

Secondary Duties

• Work with departmental counterparts to plan and implement assigned projects and products.
• Participate in various committees and project teams as deemed appropriate by management.
• Attend and actively participate in organization-specific training and quality service programs.
• Adhere to all applicable policies and procedures of BankWest.
• Community involvement is strongly encouraged.
• Perform other duties as assigned.

Requirements

Education: High school diploma or equivalent.

• 2 years' experience in a related field.
• Experience in banking.
• Ability to work dependently or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
• Ability to organize and handle multiple responsibilities while delivering quality external and/or internal customer service.
• Strong interpersonal skills for effective communication with external and/or internal customers.
• Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties.
• Knowledge of banking terminology and procedures.
• Knowledge of BankWest products and services.
• Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.
• Adhere to federal privacy standards in addition to following BankWest requirements for electronic communication and social engineering standards.

Other Information

BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.