Virtual Banking Call Center Representative

Starion Bank; Mandan (ND); On-site; USD 38,000 - 58,000; Full time

Job summary

Starion Bank is seeking a Virtual Banking Call Center Representative in Mandan, ND. The role focuses on assisting customers with online accounts and consumer loans, while promoting digital banking options across online, mobile, social, phone, and email channels.

The ideal candidate has 1+ years in customer service or a call center environment, is comfortable with varied hours, and maintains a customer-first mindset. Bilingual English/Spanish is a plus, but not required.

Qualifications

• One or more years of customer service experience.
• Experience in a call center or customer service setting.
• General understanding of standard bank transactions and products.

Responsibilities

• Process and manage online accounts and consumer loans.
• Deliver advanced digital and online offerings (online, mobile, social, phone, email chat at more).
• Enhance the customer experience while providing solutions to customers.
• Provide customers with convenient ways to manage their accounts and provide solutions that meet their financial needs.
• Serve all Starion Bank locations throughout North Dakota and Wisconsin.
• Respond to routine and complex customer inquiries regarding consumer products and services.
• Quickly answer customer inquiries in a friendly and courteous manner.
• Deliver exceptional service.
• Provide first call resolution while following procedures that meet compliance guidelines.
• Identify and offer customers the products and services they need and want to succeed financially.
• Complete weekly tasks as assigned.

Skills

Customer service

Call center experience

Bilingual English/Spanish

Job description

Virtual Banking Call Center Representative

Are you customer focused, disciplined, ethical, and action oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast-pace, tech driven environment? If so, you would be an excellent fit at Starion!

Starion is seeking a Virtual Banking Representative in Mandan.

Must be available to work in our Mandan location. Hours for this position could vary daily between 7 AM and 6 PM Monday – Friday and will be included in a Saturday rotation. Title and salary dependent on experience.

At Starion Bank, we’re looking for talented people who will put our customers at the center of everything we do. Join our diverse team where you’ll feel valued and inspired to contribute your unique skills and experience.

The Virtual Banking Representative will

• Process and manage online accounts and consumer loans
• Deliver advanced digital and online offerings (online, mobile, social, phone, email chat at more)
• Enhance the customer experience while providing solutions to customers
• Provide customers with convenient ways to manage their accounts and provide solutions that meet their financial needs
• Serve all Starion Bank locations throughout North Dakota and Wisconsin

Virtual Banking Representatives are responsible for responding to routine and complex customer inquiries regarding consumer products and services as well as

• Quickly answer customer inquiries in a friendly and courteous manner
• Deliver exceptional service
• Provide first call resolution while following procedures that meet compliance guidelines
• Identify and offer customers the products and services they need and want to succeed financially
• Complete weekly tasks as assigned
• Assist customers with navigating and troubleshooting various online products

Preferred Qualifications

• One or more years of customer service experience
• Experience in a call center or customer service setting
• General understanding of standard bank transactions as well as common products and services
• Bilingual in English and Spanish desired but not required

Starion Bank offers a competitive salary and a full comprehensive benefit package including health, life, dental, vision, health savings account, 401K, profit sharing, paid vacation and holidays.

Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.