Virtual Banking Call Center Representative

SustainableHR; Mandan (ND); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA

401(k) with match

Profit sharing

Paid vacation

Paid holidays

Job summary

SustainableHR in Mandan, ND is seeking a customer service professional for full-time, on-site work. You will handle online account requests, guide customers through digital banking, and deliver exceptional service while solving problems and ensuring compliance.

The role offers opportunities to assist across multiple banking channels and educate customers on digital tools, with a benefits package and a collaborative, technology-driven environment.

Qualifications

• 1+ years of customer service experience preferred.
• Call center or customer support experience is a plus.
• General knowledge of standard banking transactions, products, and services preferred.
• Strong communication, problem-solving, and multitasking skills.
• Comfortable learning and using technology in a fast-paced environment.
• Bilingual English/Spanish is preferred but not required.

Responsibilities

• Process and manage online account requests and consumer loan applications.
• Assist customers through digital banking channels, including online banking, mobile banking, phone, email, and chat.
• Deliver exceptional customer service while identifying solutions that meet customers' financial needs.
• Respond to routine and complex customer inquiries regarding banking products and services.
• Resolve customer issues efficiently while maintaining compliance with banking policies and procedures.
• Educate customers on digital banking tools and assist with troubleshooting online and mobile banking services.
• Recommend appropriate banking products and services based on customer needs.
• Complete assigned weekly operational tasks accurately and on time.
• Support customers across multiple banking locations through virtual service channels.

Skills

Customer service

Communication

Problem solving

Multitasking

Tech literacy

Tools

CRM software

Online banking platforms

Job description

Overview

Location: Mandan, ND
Schedule: Full-Time | On-Site
Compensation: $38,000–$65,000 (based on experience)

Responsibilities

• Process and manage online account requests and consumer loan applications
• Assist customers through digital banking channels, including online banking, mobile banking, phone, email, and chat
• Deliver exceptional customer service while identifying solutions that meet customers' financial needs
• Respond to routine and complex customer inquiries regarding banking products and services
• Resolve customer issues efficiently while maintaining compliance with banking policies and procedures
• Educate customers on digital banking tools and assist with troubleshooting online and mobile banking services
• Recommend appropriate banking products and services based on customer needs
• Complete assigned weekly operational tasks accurately and on time
• Support customers across multiple banking locations through virtual service channels

Qualifications

• 1+ years of customer service experience preferred
• Previous call center or customer support experience is a plus
• General knowledge of standard banking transactions, products, and services preferred
• Strong communication, problem-solving, and multitasking skills
• Comfortable learning and using technology in a fast-paced environment
• Bilingual English/Spanish is preferred but not required

Benefits

A comprehensive benefits package is offered, including:

• Medical, dental, and vision insurance
• Life insurance
• Health Savings Account (HSA)
• 401(k) with employer contributions
• Profit sharing
• Paid vacation
• Paid holidays

If you're passionate about delivering outstanding customer service and enjoy working in a collaborative, technology-driven environment, we'd love to hear from you.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.