Virtual Banking Advisor - Client-First Service

JPMorganChase; Detroit (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

JPMorganChase is seeking a Virtual Banker I in Detroit to engage clients over the phone, offering guidance on financial solutions and leveraging digital tools for an enhanced banking experience.

You will deliver courteous, client-first service, build relationships, and guide customers through Chase Mobile App, Chase.com, and ATMs while meeting performance metrics and ensuring compliance with policies.

Qualifications

• Demonstrated client-first attitude with hospitable service.
• Strong relationship-building and courteous communication with clients.
• Ability to quickly learn products, services, and procedures.
• High school diploma or GED is required.

Responsibilities

• Foster a welcoming atmosphere with client-first service and teamwork.
• Exceed client expectations and maintain a warm, inviting environment.
• Handle inbound calls, identify needs, and offer personalized financial solutions.
• Cultivate client relationships through active listening and thoughtful questions.
• Guide clients to self-service options like Chase Mobile App and Chase.com.
• Meet or exceed engagement and referral performance metrics.
• Resolve client issues promptly with attention to detail.

Skills

Client-first attitude

Relationship-building

Clear communication

Product knowledge

Team collaboration

Risk/compliance awareness

Client service experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorganChase is seeking a Virtual Banker I in Detroit to engage clients over the phone, offering guidance on financial solutions and leveraging digital tools for an enhanced banking experience.

You will deliver courteous, client-first service, build relationships, and guide customers through Chase Mobile App, Chase.com, and ATMs while meeting performance metrics and ensuring compliance with policies.