Virtual Banker II: Client-Focused Banking Expert

JPMorgan Chase & Co.; Detroit (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

Chase seeks a Virtual Banker II in Detroit to deliver hospitality-focused financial solutions via phone and video. You will engage clients, understand needs, and connect them to experts for specialized services while guiding them to digital channels for self-service.

This role emphasizes relationship-building, product knowledge, and compliant, customer-centered service within Consumer Banking.

Qualifications

• Minimum 1+ year of sales experience in Retail Banking or related fields.
• Demonstrated client-first attitude with hospitality and care.
• Excellent communication via phone, video, and email.
• Ability to learn products and procedures quickly.
• Strong relationship building and teamwork skills.
• Work within established risk and compliance requirements.
• Proven client service experience or comparable background.

Responsibilities

• Foster a welcoming atmosphere with client-first service and team collaboration.
• Exceed client expectations and maintain a warm, inviting environment.
• Handle inbound and outbound communications to identify needs and offer solutions.
• Cultivate strong client relationships and refer to experts as needed.
• Partner with other Chase teams to connect clients to specialists.
• Guide clients in using Chase Mobile App, Chase.com, and ATMs.
• Meet or exceed metrics related to client engagement and referrals.
• Resolve client issues promptly with attention to detail.

Skills

Client-first attitude

Relationship-building

Communication skills

Learn products quickly

Teamwork

Compliance focus

Sales experience in Retail Banking

Education

High school diploma or GED

Job description

Chase seeks a Virtual Banker II in Detroit to deliver hospitality-focused financial solutions via phone and video. You will engage clients, understand needs, and connect them to experts for specialized services while guiding them to digital channels for self-service.

This role emphasizes relationship-building, product knowledge, and compliant, customer-centered service within Consumer Banking.