Virtual Banker II: Client-Focused Banking Expert

JPMorgan Chase & Co.

Detroit (MI)

On-site

USD 40,000 - 65,000

Full time

10 days ago

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Job summary

Chase seeks a Virtual Banker II in Detroit to deliver hospitality-focused financial solutions via phone and video. You will engage clients, understand needs, and connect them to experts for specialized services while guiding them to digital channels for self-service.

This role emphasizes relationship-building, product knowledge, and compliant, customer-centered service within Consumer Banking.

Qualifications

Minimum 1+ year of sales experience in Retail Banking or related fields.
Demonstrated client-first attitude with hospitality and care.
Excellent communication via phone, video, and email.
Ability to learn products and procedures quickly.
Strong relationship building and teamwork skills.
Work within established risk and compliance requirements.
Proven client service experience or comparable background.

Responsibilities

Foster a welcoming atmosphere with client-first service and team collaboration.
Exceed client expectations and maintain a warm, inviting environment.
Handle inbound and outbound communications to identify needs and offer solutions.
Cultivate strong client relationships and refer to experts as needed.
Partner with other Chase teams to connect clients to specialists.
Guide clients in using Chase Mobile App, Chase.com, and ATMs.
Meet or exceed metrics related to client engagement and referrals.
Resolve client issues promptly with attention to detail.