Client-First Banker: Relationships & Digital Banking

JPMorganChase; Dearborn (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

JPMorganChase in Dearborn, MI seeks an Associate Banker to deliver warm, concierge-style service while guiding clients through everyday banking and digital tools. You will greet clients, open accounts, and support their financial goals with product knowledge and friendly guidance.

Responsibilities include maintaining a welcoming lobby, handling account servicing, and assisting clients with Chase Mobile App, Chase.com, and ATMs, while collaborating with branch teammates to meet customer needs.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Ability to engage clients with clear and polite communication.
• Ability to resolve client issues quickly with attention to detail.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and provide account servicing in compliance with policies.
• Educate clients on day-to-day banking and self-service options (Chase Mobile App, Chase.com, ATMs).
• Build trusted client relationships by listening, asking questions, and sharing solutions.
• Perform branch operations and cash handling in line with bank policies.

Skills

Client service

Relationship building

Communication

Issue resolution

Teamwork

Learning products

Product knowledge

Cash handling

Education

High school diploma or GED

Job description

JPMorganChase in Dearborn, MI seeks an Associate Banker to deliver warm, concierge-style service while guiding clients through everyday banking and digital tools. You will greet clients, open accounts, and support their financial goals with product knowledge and friendly guidance.

Responsibilities include maintaining a welcoming lobby, handling account servicing, and assisting clients with Chase Mobile App, Chase.com, and ATMs, while collaborating with branch teammates to meet customer needs.