Virtual Banker I - Client-First Banking Concierge

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Job summary

JPMorgan Chase & Co. is seeking a Virtual Banker I in Columbus, OH, to deliver friendly, client-focused banking assistance over the phone and via self-service channels. You will share product knowledge and provide solutions to meet customers' financial needs with hospitality and care.

The role emphasizes leveraging digital tools and maintaining strong client relationships while upholding risk and compliance standards within Consumer Banking.

Qualifications

• Demonstrated client-first attitude with hospitable service.
• Strong relationship-building skills to engage clients.
• Excellent communication over the phone and via email.
• Ability to learn products, services, and procedures quickly.
• Team player with a collaborative mindset.
• Commitment to operating within risk parameters and completing training.
• Proven client service experience or a comparable role.
• High school diploma, GED, or equivalent.

Responsibilities

• Foster a welcoming atmosphere by delivering attentive and friendly service.
• Exceed client expectations to create a warm environment.
• Handle inbound calls to identify needs and offer financial solutions.
• Cultivate client relationships through active listening and thoughtful questions.
• Guide clients in using Chase Mobile App, Chase.com, and ATMs.
• Meet or exceed performance metrics related to client engagement and referrals.
• Resolve client issues promptly for a positive experience.

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. is seeking a Virtual Banker I in Columbus, OH, to deliver friendly, client-focused banking assistance over the phone and via self-service channels. You will share product knowledge and provide solutions to meet customers' financial needs with hospitality and care.

The role emphasizes leveraging digital tools and maintaining strong client relationships while upholding risk and compliance standards within Consumer Banking.