Virtual Assistant - Customer Service & Support

We Clone You; United States; Remote; USD 8,300 - 17,000; Full time

Benefits offered by this job

Work from home

Hourly pay in USD

Referral bonus $50

Room for raises

Job summary

We Clone You is hiring a Remote Virtual Assistant with customer service expertise to join our client team. You will handle 75+ inbound inquiries daily across phone, email, and live chat, delivering empathetic and effective support.

The role requires excellent English communication, multitasking in a fast-paced setting, and collaboration with Sales, Marketing, and Operations to enhance customer experience. Real estate experience is a plus.

Qualifications

• Proven experience in customer service/support or as a virtual assistant.
• Excellent English communication, both written and verbal.
• Proficiency in Microsoft Office and basic computer skills.
• Ability to multitask in a fast-paced environment.
• Experience in real estate is a plus.

Responsibilities

• Handle 75+ inbound customer inquiries daily via phone, email, and live chat, ensuring timely and accurate support.
• Provide professional, empathetic, and solution-oriented customer service in all interactions.
• Identify, troubleshoot, and resolve customer issues; escalate complex cases as needed.
• Document customer interactions and resolutions in internal systems.
• Collaborate with Sales, Marketing, and Operations to resolve concerns and improve CX.
• Participate in team meetings and ongoing process improvements.
• Support cross-functional initiatives and contribute to team goals and performance metrics.

Skills

Customer service

Multichannel support

English communication

Team collaboration

Problem solving

Tools

Microsoft Office

CRM systems

Job description

Remote Full-time

Daily Drop — Subscriber Perk

Renters Insurance

$300 SoFi bonus when opening account today

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to businesses of all sizes. We are currently looking for a Virtual Assistant with expertise incustomer service to join our client's team.

In this role, you will be responsible for performing various tasks, including

• Handle and respond to 75+ inbound customer inquiries daily via phone, email, and live chat, ensuring timely and accurate support;

• Provide exceptional customer service by maintaining a professional, empathetic, and solution-oriented approach in all interactions;

• Identify, troubleshoot, and resolve customer issues efficiently, escalating more complex cases when necessary;

• Manage and prioritize multiple tasks, conversations, and tickets in a fast-paced environment;

• Collaborate with internal teams (such as Sales, Marketing, and Operations) to resolve customer concerns and improve overall customer experience;

• Accurately document customer interactions, feedback, and resolutions in internal systems;

• Participate in team meetings, training sessions, and ongoing process improvements;

• Proactively identify patterns in customer issues and suggest improvements to workflows, processes, or knowledge base;

• Support cross-functional initiatives and contribute to team goals and performance metrics;

• Demonstrate a strong work ethic, adaptability, and a continuous willingness to learn and grow;Requirements

• Proven experience in customer service/support or as a virtual assistant, handling inbound inquiries;

• Previous experience with real estate is a plus;

• Strong phone skills and ability to handle about 75 inbound inquiries daily via phone, email, and live chat;

• Excellent verbal and written communication skills, with the ability to clearly communicate in English over the phone and email;

• Proficiency in Microsoft Office (Excel, PowerPoint) and general computer skills;

• Ability to multitask in a fast-paced, dynamic environment;

• Self-motivated with proven ability to learn quickly and contribute effectively;

• Strong problem-solving skills, able to analyze opportunities and inefficiencies, and propose solutions to management;

• Ability to collaborate with cross-functional teams (sales, marketing, production, operations, finance, and senior management);

• Supplementation and fitness industry knowledge/experience is a plus;Benefits

• Work from home;

• Payment in dollars per working hour (40-hour week);

• Starting salary between6$ - 12$per hour depending on your experience, with room for raises based on performance;

• A workplace that values its people;

• Referral bonus:If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;

Remember to upload your data in English, please. Including your resume.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·