Virtual Assistant

Full Circle CX; United States; Remote; USD 21,000 - 30,000; Part time

Benefits offered by this job

Remote work

BYOD allowed

Job summary

Full Circle CX is seeking dependable, tech-savvy Virtual Assistants to join our remote call center team. You will handle inbound and outbound calls, provide professional support, and perform off-phone tasks as needed.

This is a 1099 contract role with 20-40 hours per week. Candidates must have a neutral English accent, strong communication, and the ability to work independently in a remote setting. Applicants from the United States and the Philippines are welcome.

Qualifications

• Neutral English accent required.
• 1–3 years of Virtual Assistant experience preferred.
• Must be 18+ with a High School diploma.
• Experience in call center, customer service, or VA roles preferred.
• Strong written and verbal communication across phone, email, and chat.
• Excellent time management and multitasking in a remote setting.
• Comfortable using CRMs, VoIP, calendars, and common remote tools.
• Ability to work independently with minimal supervision and adapt to client needs.
• Willingness to work a graveyard shift and be trained on new systems.

Responsibilities

• Answer inbound calls and provide excellent customer service.
• Make outbound calls for follow-ups or reminders as required.
• Maintain accurate records in client-specific systems.
• Perform off-phone tasks such as scheduling, data processing, and email management.
• Adapt to varied client workflows and expectations.
• Adhere to privacy and confidentiality standards, including HIPAA where applicable.
• Collaborate with supervisors and teammates to ensure client satisfaction.
• Execute other duties assigned by leadership or clients.

Skills

Neutral English accent

Virtual assistant experience

Excellent communication

Multitasking

Time management

Organizational skills

Phone and email communication

Education

High School diploma

Tools

CRM systems

VoIP

Google Calendar

MS Office

Job description

Position Summary

This is a remote position. Virtual Assistant Location: Remote Employment Type: Contract 20- 40hrs per week Department: Operations Reports to: Department Leader (Florida, USA & Philippines Applicants Only)

At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone calls. We provide exceptional virtual support services tailored to meet the unique needs of our clients.

As a Virtual Assistant, you'll be part of a remote team that delivers professional, reliable, and friendly service across a variety of industries.

Position Summary

We are seeking dependable and tech-savvy Virtual Assistants to join our remote call center team. In this role, you will handle inbound and outbound calls, as well as perform additional off-the-phone responsibilities as assigned. These duties may include administrative support, scheduling, data entry, client communications, and more, depending on the client’s specific needs.

Key Responsibilities

• Answer inbound calls and provide excellent customer service.
• Make outbound calls for follow-ups, appointment reminders, or outreach asrequired.
• Maintainaccuraterecords of customer interactions usingclient-specific systems.
• Perform off-phone tasks such as scheduling appointments, processing data, managing emails, or handling administrative duties.
• Adapt to various client workflows and expectations.
• Follow all privacy, confidentiality, and compliance standards (including HIPAA where applicable).
• Collaborate with supervisors and teammates to ensure seamless support and client satisfaction.
• Other duties assigned by leader and/or Client.

Requirements Qualifications

• N eutral English accent is a requirement.
• At least 1-3 years of experience as a Virtual Assistant.
• At least 18 years of age and completed High School.
• Previous experience in a call center, customer service, or virtual assistant role preferred.
• Excellent phone, email, and instant messaging communication skills.
• Strong multitasking, time management, and organizational skills.
• Comfortable using remote tools such as CRMs, phone software, calendars, and communication platforms.
• Ability to work independently in a remote environment with minimal supervision.
• Able to work on a graveyard shift.
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP.
• Experience with word-processing software and spreadsheets (e.g., MS Office).
• Knowledge of online calendars and scheduling (e.g., Google Calendar).
• Proactive attitude & willingness to be trained.

Your System Requirements

This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.

Specific Requirements listed here:

• Quiet private workspace
• USB Headset with Noise Cancellation feature
• Dual monitors
• Working Webcam
• Specific Requirements listed here: oMicrosoft Windows computer – NO MacBooks.
• oComputer with at least 1.8 GHz processor and at least 4GB RAM.
• oMain Internet Service Speed: at least 25 Mbps. cable connection.
• oBackup Internet Service Speed: at least 10 Mbps.

Benefits

• This is a 1099 independent contractor role. As a contractor, you will be responsible for managing your own taxes and benefits. This is not an employee position, and no employee benefits (such as health insurance, paid time off, or retirement plans) are provided.