Virtual Assistant

CS Outsource; United States; Remote; CLP 58,594,000 - 87,891,000; Full time

Benefits offered by this job

Fully remote

US-based clients

Job summary

CS Outsource is seeking an experienced Short-Term Rental Property Manager Virtual Assistant to support US-based clients. You will oversee daily operations of vacation rentals, manage guest communications, and optimize listings across platforms.

The role requires hands-on use of Guesty, Hostaway, and related systems, with a focus on reliability and guest satisfaction. This fully remote, US-aligned position offers collaboration with property owners and a path for long-term growth in a fast-paced,

Qualifications

• Proven experience in STR property management or vacation rental operations.
• Hands-on experience with Airbnb and Vrbo.
• Practical experience using Guesty, Hostaway, or similar PMS.
• Strong guest relations, reservation management, and property operations.

Responsibilities

• Manage day-to-day operations of STR properties listed on Airbnb, Vrbo, and other platforms.
• Handle guest communication, inquiries, check-in/check-out details, and concerns.
• Manage reservations, calendars, and listing updates across platforms.
• Use Guesty/Hostaway or similar PMS to streamline operations.
• Monitor pricing, occupancy, and booking performance to support revenue growth.
• Coordinate cleaning, maintenance, and inspections between guest stays.
• Resolve guest issues and urgent maintenance requests promptly.
• Maintain accurate property records, booking details, and docs.
• Communicate with property owners on performance and updates.
• Ensure properties are guest-ready and meet quality standards.
• Monitor guest reviews and implement improvements.

Skills

STR property management

Airbnb

Vrbo

Guesty

Hostaway

Guest communication

Maintenance coordination

Listing management

Multi-property management

English communication

Tools

Guesty

Hostaway

Hospitable

Lodgify

Hostfully

Job description

CS Outsource is looking for an experienced Short-Term Rental (STR) Property Manager Virtual Assistant to support US-based clients with the daily management and operations of vacation rentals and short-term rental properties. The ideal candidate will have hands-on experience with Airbnb, Vrbo, Guesty, Hostaway, and other property management systems, along with strong skills in guest communication, maintenance coordination, and listing management.

Key Responsibilities

• Manage day-to-day operations of short-term rental (STR) properties listed on Airbnb, Vrbo, and other booking platforms.
• Handle guest communication, booking inquiries, check-in/check-out instructions, complaints, and guest concerns.
• Manage reservations, availability calendars, and listing updates across multiple booking platforms.
• Use Guesty, Hostaway, or similar property management systems to manage reservations and streamline daily operations.
• Monitor pricing, occupancy, and booking performance to support revenue growth.
• Coordinate cleaning teams, maintenance vendors, and property inspections between guest stays.
• Resolve guest issues, urgent maintenance requests, and operational escalations promptly.
• Maintain accurate property records, booking details, and operational documentation.
• Communicate with property owners regarding property performance, maintenance, and operational updates.
• Ensure properties are guest-ready and meet quality standards before check-in.
• Monitor guest reviews and feedback and implement improvements to enhance guest satisfaction.
• Follow established standard operating procedures (SOPs) and help improve operational efficiency.

Requirements

• Proven experience in STR property management or vacation rental operations.
• Hands-on experience with Airbnb and Vrbo.
• Practical experience using Guesty, Hostaway, or similar property management systems.
• Strong understanding of guest relations, reservation management, and property operations.
• Experience coordinating cleaning, maintenance, and property turnovers.
• Excellent written and verbal English communication skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Ability to manage multiple properties and handle time-sensitive issues.
• High attention to detail and a guest-focused mindset.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Experience with property management systems such as Guesty, Hostaway, Hospitable, Lodgify, or Hostfully.
• Familiarity with revenue management tools such as PriceLabs or Beyond Pricing.
• Experience with channel management, pricing optimization, and occupancy management.
• Knowledge of vendor management, maintenance coordination, and owner reporting.
• Previous experience supporting US-based property management companies.

Working Hours

• Full-time, aligned with US business hours.
• Flexibility to handle urgent guest issues and operational needs when required.

Why Join Us?

• Fully remote work opportunity.
• Work directly with US-based clients.
• Opportunities for long-term career growth.
• Collaborative and professional work environment.