Property Operations Manager (Hospitality)

Huzzle; United States; Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

A luxury hospitality firm is seeking a Property Operations Manager to oversee the daily operations of luxury vacation properties. This role is ideal for someone who thrives in a fast-paced environment and excels at managing guest experiences and vendor coordination. Candidates must have proven experience in property management, strong communication skills, and a thorough approach to operational efficiency. The job offers a competitive salary and requires flexibility, as it supports remote work across the United States.

Qualificações

• Proven experience in short‑term rental, hospitality, or property management operations.
• Strong written and verbal communication skills.
• Ability to problem-solve under pressure in real-time situations.

Responsabilidades

• Manage daily operations across multiple short‑term rental properties.
• Oversee cleaners, maintenance staff, and third‑party vendors.
• Handle guest communication, ensuring rapid response times (<5 minutes).
• Resolve guest issues efficiently while maintaining a high standard of service.

Conhecimentos

Short-term rental experience

Strong communication skills

Problem-solving under pressure

Highly organized

Attention to detail

Ferramentas

Guesty

Asana

Google Workspace

Descrição da oferta de emprego

About Huzzle

At Huzzle, we connect exceptional B2B sales professionals with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.

About the Company

Luxury short-term rental and hospitality company operating across the United States. They specialize in managing high‑end vacation homes and delivering concierge‑level guest experiences for both travelers and property owners.

With a strong operational foundation and an expanding portfolio in premium markets such as coastal California, Florida, and Arizona, the company is now scaling its internal team to support continued growth and operational excellence.

Job Type: Full‑time

Location: Remote (Global)

Timezone: US (Flexible)

Job Summary

We’re hiring a highly organized and proactive Property Operations Manager (Hospitality) to oversee the day‑to‑day operations of a growing portfolio of luxury vacation properties.

This role is ideal for someone who thrives in a fast‑paced, entrepreneurial environment and takes full ownership of operational performance—from guest experience to vendor coordination and system optimization.

You’ll play a critical role in ensuring properties run smoothly, guests receive exceptional service, and operational systems continue to scale efficiently.

Key Responsibilities

• Manage daily operations across multiple short‑term rental properties
• Oversee cleaners, maintenance staff, and third‑party vendors
• Handle guest communication, ensuring rapid response times (<5 minutes during active hours)
• Resolve guest issues efficiently while maintaining a high standard of service
• Coordinate property turnovers, inspections, and readiness
• Develop, document, and improve SOPs and operational systems
• Monitor and optimize operational KPIs including guest satisfaction (target: 4.8+ rating)
• Identify inefficiencies and implement scalable solutions
• Ensure all properties remain fully operational and guest‑ready at all times

Must‑Have

• Proven experience in short‑term rental, hospitality, or property management operations
• Strong written and verbal communication skills
• Ability to problem‑solve under pressure in real‑time situations
• Highly organized with strong attention to detail
• Self‑starter with the ability to take full ownership of responsibilities

Nice‑to‑Have

• Experience managing multiple properties simultaneously
• Familiarity with tools like Guesty, PriceLabs, Slack, Notion, Asana, Google Workspace
• Experience building SOPs and operational systems
• Understanding of revenue management and dynamic pricing

Competitive salary