Virtual Hotel Operations Coordinator

Placements24; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Paid time off

Online training & development

Growth opportunities

Job summary

Placements24 is seeking a meticulous Virtual Hotel Operations Coordinator to manage remote administrative and operational tasks for properties in the George area. This role ensures smooth hotel operations from a distance, coordinating between on-site teams and remote management.

You will optimize booking processes, manage online listings, and ensure guest satisfaction through effective communication and task delegation, contributing to high service standards without direct on-site presence.

Qualifications

• Experience in hotel administration, operations, or related hospitality role.
• Strong understanding of PMS and booking engines.
• Excellent organizational and time-management skills; able to work independently.
• Proficiency with digital communication tools and office software.
• Familiarity with OTAs and their operational requirements.
• Adaptable and proactive problem-solver in a remote setting.

Responsibilities

• Oversee and optimize online booking platforms and channel managers to maximize occupancy and revenue.
• Coordinate with housekeeping and maintenance to ensure property readiness and swift issue resolution.
• Manage guest communications, addressing pre-arrival inquiries and post-stay feedback.
• Assist in developing and implementing operational policies and procedures for remote management.
• Prepare operational reports, analyzing KPIs and identifying improvement areas.
• Liaise with third-party vendors remotely to ensure efficient service delivery.

Skills

Organizational skills

Time management

Independent work

Remote communication

Guest service mindset

Tools

Property Management Systems (PMS)

Booking engines

Office productivity software

Job description

About the Role

Our client is seeking a meticulous and adaptable Virtual Hotel Operations Coordinator to manage remote administrative and operational tasks for properties in the George area. This role is crucial for ensuring the smooth functioning of hotel operations from a distance, coordinating between on-site teams and remote management. You will be instrumental in optimizing booking processes, managing online listings, and ensuring guest satisfaction through effective communication and task delegation. This position is ideal for an organized individual who thrives in a virtual setting and possesses a strong understanding of hotel operations, able to maintain high standards of service without direct physical presence on-site.

Key Responsibilities

• Oversee and optimize online booking platforms and channel managers to maximize occupancy and revenue.
• Coordinate with housekeeping and maintenance teams to ensure property readiness and swift issue resolution.
• Manage guest communication, addressing pre-arrival inquiries and post-stay feedback.
• Assist in developing and implementing operational policies and procedures for remote management.
• Prepare operational reports, analyzing key performance indicators and identifying areas for improvement.
• Liaise with third-party vendors and service providers remotely to ensure efficient service delivery.

Requirements

• Previous experience in hotel administration, operations, or a related hospitality role.
• Strong understanding of Property Management Systems (PMS) and booking engines.
• Excellent organizational and time-management skills, with the ability to work independently.
• Proficiency in digital communication tools and office productivity software.
• Familiarity with online travel agencies (OTAs) and their operational requirements.
• Adaptability and a proactive approach to problem-solving in a remote work environment.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Health insurance and paid time off.
• Access to online training and professional development resources.
• Opportunity to contribute to the operational success of a growing hospitality group.