Guest Support Specialist

The100collection; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

The100collection is seeking a reliable virtual assistant to join our vacation rental management team. You will provide administrative and operational support to our growing property portfolio, handling guest inquiries, reservations, and seamless communication across platforms.

This remote role requires excellent written and verbal communication, strong organization, and the ability to multitask under pressure.

Qualifications

• At least 2 years experience as a virtual assistant or in a similar admin role.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work under pressure.

Responsibilities

• Respond to guest inquiries and manage reservations across platforms such as Airbnb, Booking.com and VRBO.
• Coordinate housekeeping and maintenance to ensure timely turnover of properties.
• Manage payment processing and ensure timely collection of rental fees.
• Provide guests with property details and local area information.
• Respond to guest complaints and resolve issues promptly and professionally.
• Conduct market research to inform pricing and marketing strategies.

Skills

Virtual Assistant

Administrative support

Communication

Organization

Detail-oriented

Tools

Google Workspace

Job description

We are looking for a virtual assistant to join our vacation rental management team. As a virtual assistant, you will be responsible for providing administrative and operational support to our team.

Responsibilities:

• - Respond to guest inquiries and manage reservations through various online platforms such as Airbnb, booking.com , and VRBO.
• - Coordinate with housekeeping and maintenance teams to ensure timely turnover of rental properties.
• - Manage payment processing and ensure timely collection of rental fees.
• - Provide guests with detailed information about the rental properties and surrounding areas.
• - Respond to guest complaints and concerns and resolve any issues in a timely and professional manner.
• - Conduct research on the vacation rental market and competition to inform pricing and marketing strategies.
• - Maintain accurate records of bookings, payments, and expenses.
• - Assist in creating and implementing marketing campaigns for our properties.
• - Communicate with guests before, during, and after their stay to ensure a seamless experience.
• - Respond to guest inquiries, feedback, and complaints in a timely and professional manner.
• - Provide guests with helpful information about the property, local area, and activities.
• - Offer personalized recommendations to enhance their stay and encourage positive reviews.
• - Collaborate with the marketing team to create guest communications that build loyalty and encourage repeat business.

Requirements

• - At least 2 years of experience as a virtual assistant or in a similar administrative role.
• - Excellent written and verbal communication skills.
• - Strong organizational skills and attention to detail.
• - Ability to multitask and work under pressure.
• - Proficient in Google Suite, and various online booking platforms.
• - Knowledge of the vacation rental industry is a plus.
• -Available to work flexible hours, including weekends and holidays.
• - We are looking for a reliable and proactive virtual assistant who can work independently and contribute to the growth of our vacation rental management company.