Virtual Admissions Coordinators: Adolescent Mental Health & Substance UseTreatment

Adolescent Wellness Academy; Tallahassee (FL); Remote; USD 27.000 - 39.000; Vollzeit

Zusammenfassung

Adolescent Wellness Academy is seeking multiple Virtual Admissions Coordinators to support our two sister programs: Adolescent Wellness Academy (AWA) and Principles Recovery Center (PRC). This fully remote, full-time role involves guiding teens and families through PHP/IOP intake, verifying insurance, coordinating assessments, and maintaining accurate lead records in our HIPAA-compliant CRM/EMR systems.

You will be the first point of contact, offering compassionate, clear information about

Qualifikationen

• Admissions or intake experience in behavioral health or substance use treatment (required).
• Remote work experience (required): you manage your own pipeline without daily direction.
• Warm, confident phone presence and strong follow-through.
• Comfort with CRM and EMR systems (HIPAA compliance awareness).

Aufgaben

• Answer inbound calls, inquiries, and referrals from clients, families, and providers.
• Screen for fit and explain PHP and IOP in plain, caring language.
• Verify insurance and coordinate assessments, intake dates, and paperwork.
• Follow up consistently until every caller is scheduled or referred elsewhere.
• Track every lead in our CRM and EMR, accurately and HIPAA-compliant.

Kenntnisse

Admissions intake experience

Remote work experience

Phone presence / communication

Tools

Kipu

CRM/EMR systems

Jobbeschreibung

Virtual Admissions Coordinators: Adolescent Mental Health & Substance Use Treatment

Fully Remote | Full-Time | $24/hr | Monday to FridayNow hiring multiple coordinators! Be the first voice someone hears on their path to healing.

We’re growing and hiring several Virtual Admissions Coordinators to support our two sister programs:Adolescent Wellness Academy (AWA):

PHP and IOP mental health care for teens ages 13 to 17 and their families

Principles Recovery Center (PRC):

PHP and IOP treatment for adults with substance use disorders and co-occurring mental health conditions

Many callers reach out on one of the hardest days of their lives. You’ll meet them with compassion and guide them from that first call to a clear next step.

What You’ll Do

• Answer inbound calls, inquiries, and referrals from clients, families, and providers
• Screen for fit and explain PHP and IOP in plain, caring language
• Verify insurance and coordinate assessments, intake dates, and paperwork
• Follow up consistently until every caller is scheduled or referred elsewhere
• Track every lead in our CRM and EMR, accurately and HIPAA-compliant

What You Bring

• Admissions or intake experience in behavioral health or substance use treatment (required)
• Remote work experience (required): you manage your own pipeline without daily directionWarm, confident phone presence and strong follow-throughComfort with CRM and EMR systems

Strongly Preferred

• Bilingual English and Spanish
• Kipu experience
• Insurance verification experience

Learn More:

Adolescent Wellness Academy · Principles Recovery Center