VIP Travel Consultant

BCD Travel; Indiana; Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

BCD Travel is seeking a high-touch Travel Concierge to expertly service executive travelers, using BCD tools to fulfill requests and provide proactive consultation.

You will manage reservations, advise on policy compliance, and ensure adherence to regulatory requirements, while expanding travel knowledge across supported industries and suppliers.

Qualifications

• Experience in VIP travel.
• Working knowledge of the travel industry, policies, procedures, and processes.
• Strong English verbal and written communication skills.
• Proficiency with Sabre GDS.

Responsabilités

• Use BCD Travel tools and systems to complete requests.
• Search and confirm travel reservations for the customer.
• Guide and consult on client travel policies and procedures.
• Fulfill requests regarding regulations (DOT, TSA, passports, visas).
• Maintain knowledge of travel industry rules and supplier guidelines.

Connaissances

VIP travel

English comm

Client service exp

Outils

Sabre GDS

Description du poste

In this role, you will perform high-touch service excellence to key client travelers and be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).

You will be the primary point of contact for executive-level travelers and provide active travel consultation, including providing travel details and up-selling related products.

What You’ll Do

• Expertly use the appropriate the BCD Travel tools and systems to complete requests
• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Excellent knowledge and application of travel supplier rules
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

What You’ll Bring

• Experience in VIP travel
• Working knowledge of the travel industry, policies, procedures, and processes
• Strongskills in GDS Sabre
• Strong verbal and written communication skills in English