Senior Travel Consultant

BCD Travel; Illinois; On-site; USD 45,000 - 65,000; Full time

Job summary

A prominent travel consultancy in Illinois is looking for a Senior Travel Consultant to manage travel requests and ensure client satisfaction. Your role involves confirming reservations, providing consultation based on travel policies, and offering insights on industry practices. Ideal candidates should have a strong background in the travel industry, advanced skills in GDS Sabre, and stellar communication abilities. Join us and help our clients make informed travel decisions.

Qualifications

• Working knowledge of the travel industry, policies, procedures, and processes.
• Advanced skills in GDS Sabre.
• Strong verbal and written communication skills in English.

Responsibilities

• Search and confirm travel reservations for the customer.
• Provide consultation to the customer based on the travel policy.
• Fulfill requests regarding necessary travel regulations.
• Provide required industry information to the client.
• Suggest improvements to operational processes.
• Seek to expand knowledge of supported travel industries.

Skills

Customer service

Communication skills

GDS Sabre

Travel industry knowledge

Job description

Overview

As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? – Read on!

Responsibilities

• As a Senior Travel Agent, you will:
• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

About you

• Working knowledge of the travel industry, policies, procedures, and processes
• Advanced skills in GDS Sabre
• Strong verbal and written communication skills in English