VIP Systems Analyst II — Global Tech Support

Starbucks Corp.; Nashville (TN); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Resumo da oferta

Starbucks Coffee Company in Nashville seeks a Systems Analyst II within Technology Café to deliver world-class technical support to Partners. You will own incidents, provide training, document solutions, and collaborate with engineering, product, and store teams to improve reliability.

This role requires 3–5+ years in technical support, strong communication, empathy, and the ability to learn new systems quickly in a fast-paced, global environment.

Qualificações

• 3–5+ years of relevant technical support experience.
• Proficiency with Windows and macOS in an enterprise environment.
• Experience with mobile device support (iOS/Android).
• Strong communication and customer service skills across channels.

Responsabilidades

• Represents Starbucks Technology by providing world-class in-person customer service, technical support, and training.
• Responds quickly to incidents and escalates where necessary to meet SLA.
• Documents issues and resolutions in knowledge bases and runbooks.
• Trains users and teams to prevent recurring issues and improve efficiency.
• Collaborates with engineering and business teams to resolve complex problems.

Conhecimentos

Customer service

Communication

Analytical thinking

Empathy

Multitasking

Time management

Learning quickly

Ferramentas

Windows support

macOS support

iOS support

Android support

Descrição da oferta de emprego

Starbucks Coffee Company in Nashville seeks a Systems Analyst II within Technology Café to deliver world-class technical support to Partners. You will own incidents, provide training, document solutions, and collaborate with engineering, product, and store teams to improve reliability.

This role requires 3–5+ years in technical support, strong communication, empathy, and the ability to learn new systems quickly in a fast-paced, global environment.