Senior Systems Analyst: Enterprise Collaboration & SaaS

Starbucks; Nashville (TN); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

401(k) employer match

Tuition coverage

Stock program

Paid time off

Job summary

Starbucks is looking for an experienced Systems Analyst (Advanced) to join our Nashville IT team. You will partner across IT and business to design and deliver scalable technical solutions, configure systems, and support critical production environments.

With 7+ years in enterprise collaboration tech, you will drive requirements, governance, and data quality while guiding cross‑functional initiatives in a hybrid onsite setting.

Qualifications

• 7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.
• Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
• Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.
• Experience gathering requirements, analyzing business processes, and translating partner needs into scalable technical solutions.
• Experience providing Tier III support, troubleshooting complex issues, driving root cause analysis, and coordinating escalations with third‑party vendors.
• Experience managing enterprise SaaS licensing, utilization, vendor relationships, and software asset governance.
• Strong communication, stakeholder management, relationship‑building, prioritization, and cross‑functional collaboration skills.

Responsibilities

• Lead solution design and delivery – define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
• Configure and validate solutions – perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
• Own production support and stability – provide (or direct) 24x7 support for critical systems, lead root‑cause analysis and trend insights, coordinate cross‑team/vendor resolution, and maintain documentation and training for users and support partners.

Job description

Starbucks is looking for an experienced Systems Analyst (Advanced) to join our Nashville IT team. You will partner across IT and business to design and deliver scalable technical solutions, configure systems, and support critical production environments.

With 7+ years in enterprise collaboration tech, you will drive requirements, governance, and data quality while guiding cross‑functional initiatives in a hybrid onsite setting.