VIP Supervisor- Reno, NV- On Site

Caesars Entertainment; Reno (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

The Caesar's Entertainment Corporation seeks a VIP Supervisor to elevate guest experiences through direction, motivation, and training of the VIPGuest Service team, delivering luxury service standards. The role requires coordinating with Revenue Management, Casino Hosts, Front Desk, Caesars Rewards, VIP Marketing, and Player Development to maintain alignment with VIP programs and initiatives.

The VIP Supervisor will oversee suite bookings and the daily operation of the Gold Room and Legacy VIP

Responsibilities

• Oversee suite bookings and coordinate VIP accommodations to uphold luxury service standards.
• Facilitate daily operation of the Gold Room and Legacy VIP Room for seamless guest experiences.
• Provide guidance, training, and support to VIPGuest Service teams and related departments.
• Collaborate with Revenue Management, Casino Hosts, Front Desk, Caesars Rewards, VIP Marketing, and Player Development to align VIP programs and initiatives.

Job description

The VIP Supervisor will help set the stage for guest experience by providing direction, motivation, training, and enthusiasm to the VIPGuest Service team to deliver exceptional Family Style Service and consistently demonstrate luxury service standards. Work collaboratively with Revenue Management, Casino Hosts, Front Desk Operations, Caesars Rewards team, VIP Marketing, Player Development and all other departments as needed to maintain aligned and lead guest service, VIP programs and initiatives.All duties will be performed in accordance with departmental and company policies, practices, and procedures.

It is theVIP Supervisorto oversee the suite bookings, facilitate the daily operation of the Gold Room and Legacy VIP Room, and provide additional support as required.