VIP Rooms Controller & Reservations Specialist

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Caesars Entertainment’s Harrah’s and Caesars Republic Lake Tahoe seek a Front Office/VIP Services Coordinator to manage the rooms control command center, coordinate room vacancies and reservations, and handle express checkouts and guest requests daily. You will work with front desk, housekeeping and marketing to ensure exceptional guest service.

Responsibilities include coordinating diamond/seven star room assignments, VIP requests, and timely communications across departments, with emphasis on

Qualifications

• High School graduate or equivalent is required.
• Minimum one-year customer service experience.
• Literate and fluent in English.
• Ability to coordinate multiple tasks simultaneously.
• Must perform duties with a sense of urgency.
• Excellent oral and written skills.
• Must be able to type at least 25 wpm.
• Must be able to pass a simple mathematics test.
• Ability to identify problems/issues and resolve quickly.
• Ability to handle difficult and demanding guests.
• Must possess strong interpersonal skills.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Responsibilities

• Coordinate diamond/seven star room assignments, event reservations, limo reservations, wholesale reservations and same-day room reservations.
• Work closely with casino marketing, front desk and housekeeping to ensure guest service excellence.
• Ensure guest needs and special requests are met; invoke service recovery when appropriate.
• Prepare daily agenda (upgrading, sales/junket groups).
• Answer all phones directed to Front Office/VIP.
• Place guest requests to housekeeping; document request and follow up.
• Complete back-to-back reservation extensions and express checkouts.
• Monitor unassigned rooms and contact guests on room readiness.
• Pre-assign all VIP special requests.
• Promote and maintain communication between departments.
• Streamline operations by assessing policies, processes and programs.

Skills

Customer service

Multitasking

Communication

Typing 25 wpm

Mathematics test

Interpersonal skills

Integrity

Problem solving

Education

High School diploma or equivalent

Job description

Caesars Entertainment’s Harrah’s and Caesars Republic Lake Tahoe seek a Front Office/VIP Services Coordinator to manage the rooms control command center, coordinate room vacancies and reservations, and handle express checkouts and guest requests daily. You will work with front desk, housekeeping and marketing to ensure exceptional guest service.

Responsibilities include coordinating diamond/seven star room assignments, VIP requests, and timely communications across departments, with emphasis on