VIP Rooms Controller & Guest Services Lead

Caesars Entertainment; Stateline (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Caesars Entertainment, at Harrah’s Lake Tahoe, seeks a Front Office VIP/Reservations Coordinator to manage the rooms control center and coordinate diamond/seven star room assignments, event requests, and housekeeping communications. You will answer VIP line calls, pre-assign VIP requests, and ensure accurate reservation updates to maximize guest satisfaction.

You will work closely with front desk, housekeeping and marketing to meet guest needs, pursue service recovery when needed, and maintain

Qualifications

• High School graduate or equivalent is required.
• Minimum one-year customer service experience
• Literate and fluent in English
• Ability to coordinate multiple tasks simultaneously.
• Must perform duties with a sense of urgency.
• Excellent oral and written skills.
• Must be able to type at least 25 wpm.
• Must be able to pass a simple mathematics test.
• Ability to identify problems/issues and resolve quickly
• Ability to handle difficult and demanding guests
• Must possess strong interpersonal skills
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Responsibilities

• Coordinate diamond/seven star room assignments, event and limo reservations, and same-day room requests.
• Work with casino marketing, front desk and housekeeping to ensure guest service.
• Meet guest needs and special requests; invoke service recovery when needed.
• Prepare daily agenda including upgrades and group sales.
• Answer all Front Office/VIP phones and route requests to appropriate departments.

Skills

Customer service

Multitasking

English fluency

Communication

Typing 25 wpm

Job description

Caesars Entertainment, at Harrah’s Lake Tahoe, seeks a Front Office VIP/Reservations Coordinator to manage the rooms control center and coordinate diamond/seven star room assignments, event requests, and housekeeping communications. You will answer VIP line calls, pre-assign VIP requests, and ensure accurate reservation updates to maximize guest satisfaction.

You will work closely with front desk, housekeeping and marketing to meet guest needs, pursue service recovery when needed, and maintain