VIP Suite Concierge & Premium Hospitality Host

Live Nation Entertainment; Forest Home (NY); On-site; USD 27,552 - 34,440; Full time

Job summary

Live Nation Entertainment is seeking a VIP Host to drive a premium hospitality experience and support our Premium Suite pre-order program. You will maintain a friendly demeanor, manage suite orders in the POS system, and collaborate with the Premium Director and Sales Team to optimize guest satisfaction.

The role requires 18+ years of age, ability to work varied event hours, and strong organization with excellent communication and customer service skills. Hospitality experience is preferred.

Qualifications

• Must be at least 18 years old.
• Willing to work hours that vary according to the event schedule.
• Able to work at a fast pace.
• Organization and effective communication skills required.
• Must have experience with a point of sale.
• Customer service experience.
• F&B Hospitality experience is preferred.

Responsibilities

• Maintain a friendly, positive attitude and a professional demeanor at all times.
• Fulfill opening and closing duties as dictated by management.
• Organize and accurately place orders into the POS system for all suite orders to ensure proper delivery.
• Effectively communicate with Premium Director and Premium Sales Team to convey information.
• Serve as an additional contact for Premium suite and box holders, supporting the Premium Sales Team.
• Promote the Premium Suite pre-order program and encourage guests to place orders in advance of each event.
• Upsell food and beverage offerings to enhance guest experience and sales.
• Work with other service departments within the venue.
• Assist with specialized menu design, layouts, and menu development.
• Maintain suite holder portfolio.
• Maintain suites POS System data.
• Assist with suite operations as needed.
• Ensure all payments are received and reach out to guests with outstanding balances.
• Be knowledgeable about the product and answer questions confidently.
• Contact new and existing customers to discuss needs.
• Emphasize features of products to highlight premium experience.
• Build positive relationships with guests to encourage repeat pre-orders.
• Track pre-order sales and assist with reporting to support venue goals.
• Collaborate with colleagues across sponsorship, events, etc.

Skills

Customer service

POS experience

Organization

Communication

Hospitality

Tools

POS system

Job description

Live Nation Entertainment is seeking a VIP Host to drive a premium hospitality experience and support our Premium Suite pre-order program. You will maintain a friendly demeanor, manage suite orders in the POS system, and collaborate with the Premium Director and Sales Team to optimize guest satisfaction.

The role requires 18+ years of age, ability to work varied event hours, and strong organization with excellent communication and customer service skills. Hospitality experience is preferred.