VIP Sportsbook Concierge & Sales Advocate

Caesars Entertainment; Jersey City (NJ); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401(k) matching

Paid time off and holidays

Job summary

Caesars Digital is seeking a Hospitality Sportsbook Host to drive VIP Sports Marketing through outbound sales and personalized guest engagement. You will cultivate strategic relationships with Caesars guests, leveraging mobile and in-person sports betting knowledge to promote our Sales/Service model and enhance guest experiences.

The role requires strong customer service, a proactive problem-solver mindset, and the ability to exceed guest expectations in a fast-paced environment.

Qualifications

• Experience in sales, casino or loyalty marketing preferred.
• Strong customer service and analytical skills are important.
• Ability to manage multiple tasks and projects.

Responsibilities

• Develop and maintain an assigned book of players through direct mail, email, and telemarketing.
• Coordinate personalized direct mailings and telephone solicitation for VIP guests.
• Promote Caesars Sales/Service model and drive sales and revenue.
• Resolve guest issues with timely, professional service.
• Communicate program details and updates to stakeholders.

Skills

Sales experience

Customer service

Analytical skills

Project management

Education

High School diploma or equivalent

Job description

Caesars Digital is seeking a Hospitality Sportsbook Host to drive VIP Sports Marketing through outbound sales and personalized guest engagement. You will cultivate strategic relationships with Caesars guests, leveraging mobile and in-person sports betting knowledge to promote our Sales/Service model and enhance guest experiences.

The role requires strong customer service, a proactive problem-solver mindset, and the ability to exceed guest expectations in a fast-paced environment.