VIP Experience Director — Elite Client Relations

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) matching

Flexible time off

Paid holidays

Job summary

Caesars Digital is seeking a Director of VIP Customer Experience to lead the VIP program strategy and drive elite client engagement across sportsbook and casino operations. You will supervise top hosts and teams, shaping player experiences with white-glove service and innovative events.

The role emphasizes strategic leadership, stakeholder collaboration, and the ability to translate data into actions that maximize retention and growth among our most valuable clients.

Qualifications

• Proven leadership experience (3+ years) managing high-performing teams.
• Strong presence and communication skills; able to lead in the field.
• Player-first mindset with ability to build trust with high-level clients.
• Experience with events, partnerships, or experiential marketing is a plus.
• Knowledge of casino operations or casino marketing is a plus.
• Excellent interpersonal, communication, problem solving, leadership and analytical skills.
• Must be a proactive change agent with high personal standards.
• Ability to uphold integrity in a regulated business.

Responsibilities

• Partner in the strategic vision for high-value business. Lead and develop our top team of hosts and clientele.
• Own the design and execution of key, signature events from concept to delivery across multiple areas.
• Act as the direct leader for our Player Development and Senior Executive teams.
• Handle unique and dynamic client situations with sound judgement and a emphasis on white-glove service.
• Maintain strong operational oversight — ensuring hosts execute within clear frameworks, controls, and expectations.
• Partner on KPIs, player segmentation, and performance tracking to drive measurable outcomes.
• Identify friction points in workflows and implement practical solutions that improve speed, consistency, and effectiveness.
• Identify talent gaps, coach individuals to higher levels, and help build the next generation of VIP leaders.
• Continuously refine how we engage top players, bringing creativity and discipline to maximize retention and growth.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior.

Skills

Leadership

Strategic vision

Customer experience

Coaching

Operations

Communication

Problem solving

Integrity

Education

Bachelor’s degree in Marketing or Business

Job description

Caesars Digital is seeking a Director of VIP Customer Experience to lead the VIP program strategy and drive elite client engagement across sportsbook and casino operations. You will supervise top hosts and teams, shaping player experiences with white-glove service and innovative events.

The role emphasizes strategic leadership, stakeholder collaboration, and the ability to translate data into actions that maximize retention and growth among our most valuable clients.