VIP Service Team Lead — Path to Service Manager

VIP, Inc.; West Hartford, Northern (CT, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

VIP, Inc. is seeking a Senior Management in Training Intermediary (SMII) at our West Hartford location. The SMII will act as a permanent team member, shadowing a future Service Manager, while leading a crew, ensuring safe operations and delivering VIP programs and standards to customers.

The role emphasizes safety, training, and process discipline. The position requires two years of automotive service management experience or equivalent, along with ASE certifications and a focus on customer

Qualifications

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.

Responsibilities

• Carry out all duties of the Assistant Manager position.
• Learn VIP processes and lead a team to meet VIP programs and standards.
• Hire and develop a superior team; ensure LMS and vendor training completion.
• Ensure ASE certifications are pursued; manage scheduling and daily operations.
• Maintain facility, safety, and regulatory compliance for the location.
• Communicate with management and coordinate with service desk and technicians.

Skills

People management

Leadership

Communication

Safety compliance

Automotive servicing knowledge

Education

Two year college or technical school

Job description

VIP, Inc. is seeking a Senior Management in Training Intermediary (SMII) at our West Hartford location. The SMII will act as a permanent team member, shadowing a future Service Manager, while leading a crew, ensuring safe operations and delivering VIP programs and standards to customers.

The role emphasizes safety, training, and process discipline. The position requires two years of automotive service management experience or equivalent, along with ASE certifications and a focus on customer