Auto Service Team Lead - Elevate Customer Experience

VIP, Inc.

Hanover (MA)

On-site

USD 60,000 - 90,000

Full time

7 days ago

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Job summary

VIP, Inc. in Hanover, MA is seeking a Senior Management in Training Initiative (SMII) to support the Service Manager and develop into a future Service Manager. This role focuses on safety, team building, and executing VIP programs to deliver a premier customer experience.

You will lead staffing, training, and daily operations while ensuring compliance with regulations and standards. The position requires a commitment to learning VIP processes, supervising staff across shifts, and coordinating

Qualifications

Strong people management and leadership abilities to guide a team.
Excellent verbal and written communication skills.
Understanding of safety policies and regulatory compliance.
Experience in automotive service management or a related field.
Education from a two-year college or technical school preferred.

Responsibilities

Ensure workplace safety is priority and enforce safety policies.
Carry out duties of the Assistant Manager position.
Learn VIP processes to deliver exceptional customer experience.
Learn VIP’s procedures and prepare to lead team operations.
Hire, develop and coach associates; ensure LMS and vendor training completion.
Schedule the team to meet customer needs across all operating hours.
Communicate effectively, conduct daily huddles, and participate in store meetings.
Monitor emails for appointments and communicate with customers.
Train and support the 5 for 5 process with customers and vehicle conditions.
Oversee dispatching of work orders and assignment to technicians.
Attend off-site meetings and training sessions as needed.