VIP Sales, Events & Reservations Associate

AccorHotel; San Francisco (CA); On-site; USD 43,000 - 61,000; Full time

Job summary

Fairmont San Francisco is seeking a detail-oriented Assistant to the Commercial Division to expertly manage bookings, prepare VIP communications, and support the sales and events teams. The role emphasizes accuracy, client-focused service, and coordinated teamwork in a fast-paced hotel environment.

The ideal candidate will have strong MS Office skills, familiarity with Opera Cloud, and excellent verbal and written communication abilities.

Qualifications

• Proficiency in Microsoft Windows applications (Word, Excel, Outlook).
• Experience with Opera Cloud preferred.
• Excellent communication skills, both written and verbal.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work independently (self-starter) but also as part of a team.
• Ability to focus on guest needs, remaining calm and courteous at all times.
• University/College degree in a related discipline preferred.
• $37.50/ hourly (salary note)

Responsibilities

• Support of the Transient Sales Team including preparing welcome cards, amenities, VIP pre-arrival reach out and Make Special Happen initiatives.
• Reservation modifications for groups, events and Transient VIPs, to bridge gaps as needed.
• Compile and distribute site alerts, as requested by Sales and Events Teams.
• Preparing for VIP stays including reaching out to high-rated suite guests.
• General document and correspondence production, distribution and maintenance including client contracts, production of amenity requests and VIP cards, turnover documents, attrition, estimates and final invoices.
• General office processes and activities including departmental documents, photocopying, mailing of departmental correspondence, checking of departmental shared email inboxes (Sales, Events, Reservations).
• Participate in monthly departmental meetings.
• Assist with office equipment operation such as printers, copiers, phones etc.
• Any other reasonable requests made by the Leadership or Executive Teams

Skills

MS Office

Opera Cloud

Communication

Interpersonal skills

Reliability

Self-starter

Guest focus

Teamwork

Education

University/College degree

Tools

Microsoft Windows

Job description

Fairmont San Francisco is seeking a detail-oriented Assistant to the Commercial Division to expertly manage bookings, prepare VIP communications, and support the sales and events teams. The role emphasizes accuracy, client-focused service, and coordinated teamwork in a fast-paced hotel environment.

The ideal candidate will have strong MS Office skills, familiarity with Opera Cloud, and excellent verbal and written communication abilities.