VIP Events & Reservations Assistant

FAIRMONT; San Francisco (CA); On-site; USD 43,000 - 61,000; Full time

Job summary

FAIRMONT in San Francisco is seeking an administrative assistant to actively support the Commercial Division, handling client inquiries and managing bookings for VIP arrivals. The role involves preparing contracts, amenity requests, VIP cards, and turnover documents while maintaining efficiency across Sales, Events, and Reservations teams.

You will modify reservations for groups and VIPs, prepare site alerts, and assist with general office tasks.

Qualifications

• Proficiency in Microsoft Windows applications (Word, Excel, Outlook)
• Experience with Opera Cloud preferred
• Excellent written and verbal communication
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work independently (self-starter) but also as part of a team
• University/College degree in a related discipline preferred
• Must be able to work Tuesday-Saturday schedule

Responsibilities

• Support Transient Sales Team including VIP pre-arrival outreach and amenities
• Modify reservations for groups, events and Transient VIPs as needed
• Compile and distribute site alerts for Sales and Events
• Prepare for VIP stays contacting high-rated suite guests
• Produce and maintain documents including contracts, amenities, VIP cards, invoices
• Handle general office tasks and departmental communications
• Participate in monthly departmental meetings
• Assist with office equipment operation (printers, copiers, phones)
• Address other requests from Leadership or Executive Teams

Skills

MS Office

Excellent communication

Interpersonal skills

Problem solving

Independent worker

Education

University/College degree

Tools

Opera Cloud

Job description

FAIRMONT in San Francisco is seeking an administrative assistant to actively support the Commercial Division, handling client inquiries and managing bookings for VIP arrivals. The role involves preparing contracts, amenity requests, VIP cards, and turnover documents while maintaining efficiency across Sales, Events, and Reservations teams.

You will modify reservations for groups and VIPs, prepare site alerts, and assist with general office tasks.