Senior Event Services & Client Experience Manager

Fairmont; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Discounted hotel rates

Professional development programs

Career growth opportunities

Diversity and inclusion initiatives

Job summary

Fairmont San Francisco is seeking a seasoned events and sales professional to lead client relations and drive conference bookings. You will coordinate complex events, create floor plans, and partner with departments to deliver seamless service.

Strong leadership, communication, and problem-solving skills are essential for success. The role requires you to manage billing, deposits, and client communications while ensuring top-tier guest experiences across multiple events.

Qualifications

• Previous leadership experience within a similar role is required.
• Excellent written and verbal communication skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable, with guest-focused service.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Confirm all event related information with clients.
• Establish rapport with clients before, during, and after conferences to encourage repeat business.
• Organize convention bookings from date of booking to departure, including requirements.
• Create floor plans for each event and ensure client agreement prior to setup.
• Initiate billing procedures and manage deposits/credit applications timely.
• Conduct pre-conference meetings and review contracts with departments.
• Ensure adherence to departmental policies and safety guidelines.
• Other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Reliability

Guest focus

Tools

MS Windows

Job description

Fairmont San Francisco is seeking a seasoned events and sales professional to lead client relations and drive conference bookings. You will coordinate complex events, create floor plans, and partner with departments to deliver seamless service.

Strong leadership, communication, and problem-solving skills are essential for success. The role requires you to manage billing, deposits, and client communications while ensuring top-tier guest experiences across multiple events.