Event Services Manager

Bowie House; Fort Worth (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Fairmont San Francisco is seeking a senior events professional to lead and coordinate complex conferences, ensuring seamless service from booking through post-event follow-up.

The role requires strong leadership, excellent communication, and a proven ability to maintain client rapport while managing floor plans, F&B, and AV requirements.

Qualifications

• Previous leadership experience within a similar role required.
• Excellent communication skills, both written and verbal required.
• University/College degree in a related discipline preferred.
• Strong interpersonal and problem solving abilities.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Confirm all event related information with clients.
• Establish rapport with clients to encourage repeat business.
• Organize convention bookings from booking to departure including F&B and AV.
• Create floor plans for each event and ensure client agreement.
• Initiate billing procedures with deposits and credit applications.
• Conduct pre-conference meetings to confirm details.
• Attend daily meetings to review event contracts and changes.
• Follow departmental policies and safety policies.
• Other duties as assigned.

Skills

Leadership

Microsoft Windows

Communication skills

Interpersonal skills

Problem solving

Reliability

Education

University/College degree in a related discipline

Job description

Job Description

Job Description

Reporting to the Director of Event Services and Sales, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly, and engaging service
• Confirm all event related information with clients
• Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
• Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
• Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned
• Salary Range: $85,000 to $110,000 USD Gross per Annual

Qualifications:
Qualifications

Your experience and skills include:

• Previous leadership experience within a similar role required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Visa: Must be able to provide proof of eligibility to work in the United States

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont San Francisco is an Equal Employment Opportunity Employer EEOE M/F/V/D