VIP Reservations & Teleservices Agent II

Wind Creek Hospitality; Atmore (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

Wind Creek Hospitality is seeking a Teleservices Agent II in Atmore, Alabama. In this role, you'll be the first point of contact for guests, managing interactions through calls, chat, and messages. You'll need a high school diploma, substantial customer service experience, and the ability to multi-task. Responsibilities include booking reservations, upselling services, and providing a warm, welcoming experience. Join a dynamic team dedicated to enhancing guest experiences in a fast-paced environment.

Qualifications

• Must be at least 21 years of age.
• Six months of experience at a Wind Creek Hospitality contact center.
• One year of customer service/hospitality experience.
• Willingness to work odd hours, including nights and weekends.

Responsibilities

• Acts as the voice of Wind Creek, answering calls and messages.
• Processes outbound calls to upsell services.
• Proactively solves guest inquiries and needs.
• Books various reservations across Wind Creek properties.

Skills

Customer service experience

Proficiency in digital technology

Problem-solving skills

Organizational skills

Ability to multi-task

Education

High School diploma or GED

Tools

Bally’s Casino Marketplace

Open Table

Opera

Job description

Wind Creek Hospitality is seeking a Teleservices Agent II in Atmore, Alabama. In this role, you'll be the first point of contact for guests, managing interactions through calls, chat, and messages. You'll need a high school diploma, substantial customer service experience, and the ability to multi-task. Responsibilities include booking reservations, upselling services, and providing a warm, welcoming experience. Join a dynamic team dedicated to enhancing guest experiences in a fast-paced environment.